Call Center Senior Representative

Engage Canada-based customers through high-volume outbound calls, promoting telecom products such as plans, upgrades, bundles, and retention offers. Understand customer needs to recommend tailored, consultative solutions, while handling objections professionally. Drive daily, weekly, and monthly sales targets, maintain accurate CRM records for calls and follow-ups, and ensure compliance with scripts, quality, and process standards—delivering strong customer experience while maximizing revenue.