Allianz

1 month ago

Business Analyst Contact Center & Conversational AI (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Role driving the development and deployment of Conversational AI in Allianz AZiD, optimizing Voicebots across the customer care lifecycle. You’ll analyze user data, design and test AI-driven processes, collaborate with a cross-functional CoE, and train teams for multi-entity rollouts, leveraging Cognigy AI and advanced speech/NLU techniques to enhance customer experience.

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Develop, test and optimize Voicebots and drive the lifecycle of Conversational AI solutions for Customer Care Services
•Collaborate with cross-functional teams to define new requirements and evaluate cost-benefit analyses for new use cases
•Conceive and optimize business logics by analyzing user data to improve Voicebot user experience on the Cognigy AI platform
•Serve as a primary contact for business areas on Conversational AI usage, addressing functional and technical questions
•Contribute to a Center of Excellence (CoE) and share best practices with Conversational AI specialists and other teams

Pay and Benefits

Perks:Health InsurancePensionEquityLearning BudgetRemote Work

Key Requirements

•Master's degree in (business) informatics, mathematics or a related field (preferred)
•familiar with Conversational AI concepts such as Speech Recognition and NLU; ideally prior Voicebot implementations
•experience with designing Conversational Flows and practical use of Cognigy AI or other bot frameworks
•strong analytical and communication skills with a structured, self-driven work style
•excellent German and English language skills (verbal and written)

Experience:Conversational AIVoicebotCognigy AI

Education:Master's

Skills:AnalyticalCommunicationTeam collaborationProblem-solvingData visualization

Languages:GermanEnglish

Tech Stack:Cognigy AISpeech RecognitionNLUVoicebotProcess MiningDatenanalysenDatenvisualisierung

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

1 month ago

Business Analyst Contact Center & Conversational AI (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Key Responsibilities

•Develop, test and optimize Voicebots and drive the lifecycle of Conversational AI solutions for Customer Care Services
•Collaborate with cross-functional teams to define new requirements and evaluate cost-benefit analyses for new use cases
•Conceive and optimize business logics by analyzing user data to improve Voicebot user experience on the Cognigy AI platform
•Serve as a primary contact for business areas on Conversational AI usage, addressing functional and technical questions
•Contribute to a Center of Excellence (CoE) and share best practices with Conversational AI specialists and other teams

Pay and Benefits

Perks:Health InsurancePensionEquityLearning BudgetRemote Work

Key Requirements

•Master's degree in (business) informatics, mathematics or a related field (preferred)
•familiar with Conversational AI concepts such as Speech Recognition and NLU; ideally prior Voicebot implementations
•experience with designing Conversational Flows and practical use of Cognigy AI or other bot frameworks
•strong analytical and communication skills with a structured, self-driven work style
•excellent German and English language skills (verbal and written)

Experience:Conversational AIVoicebotCognigy AI

Education:Master's

Skills:AnalyticalCommunicationTeam collaborationProblem-solvingData visualization

Languages:GermanEnglish

Tech Stack:Cognigy AISpeech RecognitionNLUVoicebotProcess MiningDatenanalysenDatenvisualisierung

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn