Customer Support Associate – Polish & English | Telecom Project

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer-focused"]

Support customers of an international telecom provider by handling inbound inquiries via phone, email, and chat. Help with everyday service needs like SIM activation, top-ups, roaming, and account questions—without sales or upselling. Resolve issues with first-contact resolution when possible, provide empathetic, professional communication, and accurately document interactions while following established processes. Onsite in Sofia with shift coverage.

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FursaFursa
Sutherland
Sutherland
2 days ago

Customer Support Associate – Polish & English | Telecom Project

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support customers of an international telecom provider by handling inbound inquiries via phone, email, and chat. Help with everyday service needs like SIM activation, top-ups, roaming, and account questions—without sales or upselling. Resolve issues with first-contact resolution when possible, provide empathetic, professional communication, and accurately document interactions while following established processes. Onsite in Sofia with shift coverage.
Location: Sofia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries through voice and non-voice channels (phone, email, chat).
  • •Resolve service-related issues and work toward first-contact resolution.
  • •Provide clear, professional, and empathetic support for everyday telecom needs (SIM activation, top-ups, roaming, account inquiries).
  • •Accurately document customer interactions.
  • •Follow established processes and procedures.

Pay and Benefits

Perks:Health InsuranceMeal Allowance

Key Requirements

  • •Polish proficiency (C1) and English proficiency (B2).
  • •Strong communication and computer skills.
  • •Availability to work shifts Monday–Saturday, 09:00–18:00.
  • •Undergraduate, graduate, postgraduate education, or equivalent.
  • •Customer service mindset, with strong problem-solving skills.
Experience:Customer serviceBPOTelecommunications
Skills:CommunicationProblem-solvingCustomer-focused
Languages:PolishEnglish
Tech Stack:CRMTicketing systems

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor