IT Analyst

Komodo Health
San Francisco, New York
Workplace: HybridFull timeUSD 36 - 50 annuallyFunction: IT Support & HelpdeskSkills: ["Root cause analysis","Documentation","Cross-functional collaboration","Communication","Process improvement"]

Maintain and continuously improve the IT systems and networks that support daily operations, serving as the primary escalation point for complex technical issues (including Zoom room/hardware, Meraki networking, and peripherals). Own employee onboarding/offboarding, develop IT documentation and runbooks, and proactively troubleshoot core platforms like Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune. Provide advanced Mac/PC support, lead root-cause resolution, and deliver IT training for the business.

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FursaFursa
Komodo Health
Komodo Health
3 days ago

IT Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Maintain and continuously improve the IT systems and networks that support daily operations, serving as the primary escalation point for complex technical issues (including Zoom room/hardware, Meraki networking, and peripherals). Own employee onboarding/offboarding, develop IT documentation and runbooks, and proactively troubleshoot core platforms like Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune. Provide advanced Mac/PC support, lead root-cause resolution, and deliver IT training for the business.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary escalation point for complex technical issues, including Zoom room/hardware, Meraki networking, and peripheral troubleshooting, with onsite presence in SF or NYC office 4–5 days per week.
  • •Own employee onboarding and offboarding for employees, temporary staff, vendors, and contractors to ensure a seamless and secure experience.
  • •Develop and maintain IT documentation, runbooks, and processes to enable consistency, repeatability, and knowledge transfer.
  • •Proactively troubleshoot and resolve issues across core platforms including Okta, Google Workspace, Atlassian, Slack, Zoom, Jamf, and Intune.
  • •Provide advanced troubleshooting across Mac and PC environments, perform root cause analysis, and deliver IT training and enablement programs.

Pay and Benefits

Salary: USD 36 - 50 annually
Perks:Health InsuranceDentalVision401kDisability InsuranceLife InsurancePaid Leave

Key Requirements

  • •Proven technical support experience with deep expertise in macOS and Windows, including advanced troubleshooting and escalation handling.
  • •Hands-on first and second level support experience across Okta, Google Workspace, Atlassian, Slack, and MDM platforms (Jamf and Intune), plus Meraki and Zoom.
  • •Experience administering IT asset management systems such as SnipeIT, AssetSonar, ServiceNow, or Microsoft SCCM.
  • •Ability to independently perform root cause analysis and drive resolution for complex access, hardware, and infrastructure issues.
  • •Track record leading end-to-end projects from scoping through execution and documentation with minimal oversight.
Skills:Root cause analysisDocumentationCross-functional collaborationCommunicationProcess improvement
Languages:English
Tech Stack:Mac OSWindowsZoomMerakiOktaGoogle WorkspaceAtlassianSlackJamfIntuneSnipeITAssetSonarServiceNowMicrosoft SCCMNotion AIPerplexityClaudeDescriptRunwayMidjourney

Company Brief

Komodo Health
Provides a healthcare data platform that combines medical and administrative datasets with analytics to help life sciences companies, payers, and providers measure patient journeys, optimize research, and improve outcomes.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn