Carvana

2 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead day-to-day operations for a local Carvana hub, including market launch, logistics, consumer branding, and ongoing market success. Coach and develop a team of Customer Advocates by recruiting, onboarding, training, and running performance check-ins. Analyze business trends, generate regular reports for upper management, solve customer-facing issues, and continuously improve the overall customer and advocate experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, and consumer branding.
•Interview, select, onboard, and train Customer Advocates; provide tools and guidance for success.
•Conduct performance check-ins, set goals, and provide feedback to develop the team.
•Monitor and present regular reports to upper management while addressing business trends.
•Jump in alongside the team as needed and manage complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years’ experience in a customer-facing team environment.
•3+ years of management experience.
•Proven experience developing and coaching employees.
•Experience with strategic planning and process improvement to guide teams to exceed goals.
•Excellent interpersonal and leadership skills with the ability to solve problems while maintaining focus on the customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingAnalytical thinking

Licenses:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

2 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, including market launch, operations, logistics, and consumer branding.
•Interview, select, onboard, and train Customer Advocates; provide tools and guidance for success.
•Conduct performance check-ins, set goals, and provide feedback to develop the team.
•Monitor and present regular reports to upper management while addressing business trends.
•Jump in alongside the team as needed and manage complex, sensitive customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years’ experience in a customer-facing team environment.
•3+ years of management experience.
•Proven experience developing and coaching employees.
•Experience with strategic planning and process improvement to guide teams to exceed goals.
•Excellent interpersonal and leadership skills with the ability to solve problems while maintaining focus on the customer experience.

Experience:5+ years

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingAnalytical thinking

Licenses:Salesperson license

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website