HM Default Ops Sr. Spec

Citizens Bank
United States
Workplace: HybridFull timeFunction: Business OperationsExperience: 3+ yearsEducation: high_schoolSkills: ["Analytical skills","Communication","Critical thinking","Organization","Independent work"]

Own default investor reporting for monthly loan status updates, ensuring all timelines and coding logic are accurate and resolved by month-end. Perform routine, complex analytical reviews of loan status data and documentation, including delinquency reason identification and process-level issue troubleshooting. Manage and support investor/insurer and VA/HUD/USDA portfolio reporting, maintain MSP mapping/admin tables, and collaborate with business partners and related default operations teams.

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FursaFursa
Citizens Bank
Citizens Bank
3 days ago

HM Default Ops Sr. Spec

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own default investor reporting for monthly loan status updates, ensuring all timelines and coding logic are accurate and resolved by month-end. Perform routine, complex analytical reviews of loan status data and documentation, including delinquency reason identification and process-level issue troubleshooting. Manage and support investor/insurer and VA/HUD/USDA portfolio reporting, maintain MSP mapping/admin tables, and collaborate with business partners and related default operations teams.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Meet monthly reporting deadlines for FNMA/FHLMC/MI/private investors and VA by ensuring status code reporting aligns with default loan status.
  • •Manage investor and VA portfolios and provide backup support to HUD/USDA and GNMA.
  • •Work daily on status code and delinquency reason reports to resolve and correct illogical coding prior to month-end.
  • •Maintain MSP mapping and admin tables, and assist with projects and other default reporting functions.
  • •Collect, review, and analyze loan data/documentation to ensure compliance with SLAs, policies, procedures, and regulatory/risk requirements.

Key Requirements

  • •3+ years mortgage default experience and working knowledge of default investor reporting, status/reason codes, and reporting deadlines.
  • •Knowledge of foreclosure, loss mitigation, bankruptcy, and collection processes.
  • •Working knowledge of MSP and LoanSphere systems (FCL/BNK/DAR), including HUD/GNMA/USDA reporting requirements.
  • •Strong organizational, analytical, and critical thinking skills with the ability to multitask and meet competing investor deadlines.
  • •Excellent verbal and written communication skills and strong Microsoft Office skills (Excel/Word/PowerPoint/Co-Pilot).
Experience:3+ years
Education:High School
Skills:Analytical skillsCommunicationCritical thinkingOrganizationIndependent work
Languages:English
Tech Stack:FNMAFHLMCMSPLoanSphere FCLLoanSphere BNKLoanSphere DARHSSNAMNFHLMC EDR GatewayVA-VALERIExcelWordPowerPointCo-PilotMSP mapping

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website