Associate IT Service Desk Engineer

ezCater
Boston
Workplace: HybridFull timeUSD 56,700 - 76,000 annuallyFunction: Customer Support (Service Desk)0Skills: ["Customer obsession","Problem-solving","Communication","Adaptability","Service orientation"]

Provide end-user IT support by triaging service desk requests, onboarding/offboarding employees, and managing access for devices and accounts. Maintain endpoint and asset management using tools such as JAMF and NinjaOne, administer building access via Verkada, and support Google Workspace, Zoom, Slack, Okta, O365, and other enterprise apps. Troubleshoot network connectivity in Cisco Meraki, help automate workflows, and join the on-call rotation after an initial ramp-up.

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ezCater
ezCater
3 days ago

Associate IT Service Desk Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide end-user IT support by triaging service desk requests, onboarding/offboarding employees, and managing access for devices and accounts. Maintain endpoint and asset management using tools such as JAMF and NinjaOne, administer building access via Verkada, and support Google Workspace, Zoom, Slack, Okta, O365, and other enterprise apps. Troubleshoot network connectivity in Cisco Meraki, help automate workflows, and join the on-call rotation after an initial ramp-up.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Triage and prioritize service desk tickets to ensure clear, transparent resolution for business users.
  • •Onboard and offboard employees, including provisioning laptop setup and account/software access.
  • •Maintain endpoint asset management with JAMF and NinjaOne and manage employee building access with Verkada.
  • •Support and administer Google accounts and Google Workspace products and assist with on-site/remote meeting support.
  • •Troubleshoot network connectivity in Cisco Meraki, triage automation opportunities, and conduct day-one new hire training.

Pay and Benefits

Salary: USD 56,700 - 76,000 annually
Perks:401kHealth InsuranceDentalFsaRemote WorkPaid LeavePaid HolidaysEquity

Key Requirements

  • •0–2 years of IT experience with an endpoint support background for both Mac and Windows fleets.
  • •Experience supporting a Google Workspace environment and modern enterprise software (e.g., Slack, Okta, Google, Zoom, O365).
  • •Working knowledge of Zoom Room video conferencing.
  • •Ability to work from the Boston office 3–5 days per week and flexibility within general working hours (9:00am–5:30pm local time).
  • •A friendly, customer-obsessed approach with a focus on positive outcomes to technical issues.
Skills:Customer obsessionProblem-solvingCommunicationAdaptabilityService orientation
Languages:En
Tech Stack:OktaJAMFNinjaOneVerkadaGoogle WorkspaceGoogleSlackZoomO365Zoom RoomCisco MerakiAppleWindows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ezCater
Operates an online marketplace connecting businesses with local caterers and restaurants for corporate and group catering orders, offering ordering, delivery coordination, and catering management tools.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Boston, United States
Founded: 2007
WebsiteLinkedIn