QA Specialist with German and English (CS experience required)

Sutherland
Bulgaria
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 1+ yearsSkills: ["Analytical thinking","Communication","Coaching","Training","Feedback"]

QA Specialist role within a Bulgarian Sutherland site focusing on customer experience quality. You will monitor transactions to identify opportunities, coach teams, perform root-cause analyses of verbatim surveys, and participate in calibrations with clients and internal groups, while driving continuous improvements and sharing best practices in a dynamic BPO environment.

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FursaFursa
Sutherland
Sutherland
2 months ago

QA Specialist with German and English (CS experience required)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

QA Specialist role within a Bulgarian Sutherland site focusing on customer experience quality. You will monitor transactions to identify opportunities, coach teams, perform root-cause analyses of verbatim surveys, and participate in calibrations with clients and internal groups, while driving continuous improvements and sharing best practices in a dynamic BPO environment.
Location: Bulgaria
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor transactions to identify quality opportunities and drive continual performance improvements.
  • •Provide feedback to team members, client, and leadership.
  • •Be up to date with all processes and changes and share best practices with the team.
  • •Do root cause analyses of verbatim and customers’ surveys.
  • •Participate in client and internal calibrations.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal AllowanceMultisport CardSpotify Premium

Key Requirements

  • •Fluency in German and English at level B2 or higher.
  • •At least 1 year of experience as a customer support agent.
  • •Be enthusiastic and eager to learn; flexible to change in a dynamic environment.
  • •Good analytical thinking and keen on working with data.
  • •Experience with Google Docs, Sheets and Deck is a plus.
Experience:1+ yearsCustomer serviceQuality assuranceBPO
Skills:Analytical thinkingCommunicationCoachingTrainingFeedback
Languages:GermanEnglish
Tech Stack:Google DocsGoogle SheetsGoogle Slides

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor