Sutherland

4 weeks ago

QA Specialist with German and English (CS experience required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

QA Specialist role within a Bulgarian Sutherland site focusing on customer experience quality. You will monitor transactions to identify opportunities, coach teams, perform root-cause analyses of verbatim surveys, and participate in calibrations with clients and internal groups, while driving continuous improvements and sharing best practices in a dynamic BPO environment.

Location: Bulgaria

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Monitor transactions to identify quality opportunities and drive continual performance improvements.
•Provide feedback to team members, client, and leadership.
•Be up to date with all processes and changes and share best practices with the team.
•Do root cause analyses of verbatim and customers’ surveys.
•Participate in client and internal calibrations.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal AllowanceMultisport CardSpotify Premium

Key Requirements

•Fluency in German and English at level B2 or higher.
•At least 1 year of experience as a customer support agent.
•Be enthusiastic and eager to learn; flexible to change in a dynamic environment.
•Good analytical thinking and keen on working with data.
•Experience with Google Docs, Sheets and Deck is a plus.

Experience:1+ yearsCustomer serviceQuality assuranceBPO

Skills:Analytical thinkingCommunicationCoachingTrainingFeedback

Languages:GermanEnglish

Tech Stack:Google DocsGoogle SheetsGoogle Slides

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

4 weeks ago

QA Specialist with German and English (CS experience required)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Bulgaria

Workplace: Onsite

Employment Type: Full time

Job Function: QA, Test & Release Engineering

Seniority: Mid level

Key Responsibilities

•Monitor transactions to identify quality opportunities and drive continual performance improvements.
•Provide feedback to team members, client, and leadership.
•Be up to date with all processes and changes and share best practices with the team.
•Do root cause analyses of verbatim and customers’ surveys.
•Participate in client and internal calibrations.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMeal AllowanceMultisport CardSpotify Premium

Key Requirements

•Fluency in German and English at level B2 or higher.
•At least 1 year of experience as a customer support agent.
•Be enthusiastic and eager to learn; flexible to change in a dynamic environment.
•Good analytical thinking and keen on working with data.
•Experience with Google Docs, Sheets and Deck is a plus.

Experience:1+ yearsCustomer serviceQuality assuranceBPO

Skills:Analytical thinkingCommunicationCoachingTrainingFeedback

Languages:GermanEnglish

Tech Stack:Google DocsGoogle SheetsGoogle Slides

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor