CSE Manager - West

Cyera
San Francisco
Workplace: HybridFull timeUSD 240,000 - 260,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: associatesSkills: ["Project management","Self-starter","Results-oriented","Interpersonal communication","Customer relationship building"]

Lead a small customer-facing team as a player/coach, serving as the primary technical expert and escalation point for Cyera’s platform. Drive customer onboarding, training, adoption, and measurable ROI by translating customer requirements into tailored use cases. Monitor customer health and outcomes, resolve technical blockers, run quarterly business reviews, and influence product roadmap through customer feedback.

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Cyera
Cyera
1 month ago

CSE Manager - West

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead a small customer-facing team as a player/coach, serving as the primary technical expert and escalation point for Cyera’s platform. Drive customer onboarding, training, adoption, and measurable ROI by translating customer requirements into tailored use cases. Monitor customer health and outcomes, resolve technical blockers, run quarterly business reviews, and influence product roadmap through customer feedback.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as a player/coach for a small team that supports customers directly.
  • •Act as the primary technical expert and escalation point for guidance and resolution.
  • •Drive customer adoption through onboarding, training, and consultative delivery of customized use cases.
  • •Maximize customer ROI by monitoring health/usage indicators, resolving blockers, and developing joint success plans.
  • •Mentor team members, document and share best practices, and lead quarterly business reviews while influencing roadmap with customer feedback.
Travel: Medium travel

Pay and Benefits

Salary: USD 240,000 - 260,000 annually
Perks:Remote WorkPaid LeaveHealth InsuranceDentalVisionLife Insurance

Key Requirements

  • •Associates degree (or equivalent experience); Bachelor’s degree in Computer Science or similar is a plus.
  • •Strong project management skills to plan, organize, and execute multiple projects with attention to detail.
  • •Prior experience collaborating with Development teams and working in a software company in a technical customer-facing role.
  • •Proficiency in SQL and scripting (e.g., Python) plus hands-on experience with cloud environments and data technologies (including databases, cloud infrastructure, and IAM/permissions).
  • •3+ years hands-on experience with data/security technologies such as DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; plus experience owning customer relationships (onboarding, renewal, expansion).
Experience:Data securityData technologiesCloudSoftwareTechnical customer-facingCustomer success
Education:Associate's in Computer Science
Skills:Project managementSelf-starterResults-orientedInterpersonal communicationCustomer relationship building
Tech Stack:SQLPythonAPIsWeb servicesCloud environmentsDatabasesIAMPermissionsDLPDSPMCSPMSIEM

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor