Customer Success Manager - EMEA

ArangoDB
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Technical communication","Troubleshooting","Root cause analysis","Analytical skills","Prioritization"]

Drive adoption, retention, and expansion in strategic accounts through consultative engagement and executive alignment. Provide elevated technical support for issues, bugs, and upgrades, and lead onboarding with tailored success plans. Build trusted advisor relationships, run QBRs/MBRs to track ROI and outcomes, and influence expansion opportunities with Sales. Serve as the voice of the customer into Product & Engineering by resolving concerns and managing customer cases.

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ArangoDB
ArangoDB
1 day ago

Customer Success Manager - EMEA

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Last checked: 8 hours agoStatus: Live

Job Summary

Drive adoption, retention, and expansion in strategic accounts through consultative engagement and executive alignment. Provide elevated technical support for issues, bugs, and upgrades, and lead onboarding with tailored success plans. Build trusted advisor relationships, run QBRs/MBRs to track ROI and outcomes, and influence expansion opportunities with Sales. Serve as the voice of the customer into Product & Engineering by resolving concerns and managing customer cases.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide elevated technical support to resolve issues, bugs, and upgrades.
  • •Lead onboarding and adoption with tailored success plans.
  • •Build trusted advisor relationships with customers at executive and operational levels.
  • •Run QBRs/MBRs to track ROI and business outcomes and identify expansion opportunities with Sales.
  • •Manage customer concerns by addressing questions, tracking open cases, and working with the support team to resolve them, while feeding insights to Product & Engineering.

Key Requirements

  • •5 years of customer-facing experience, including customer engagement and providing technical training.
  • •Experience with ticketing systems such as JIRA and Zendesk.
  • •Experience with at least one programming language, e.g., C++, Java, or JavaScript.
  • •Strong network fundamentals (DHCP, DNS, HTTP) and hands-on Unix/Linux administration experience (RedHat, CentOS, CoreOS).
  • •Hands-on experience with Docker and Kubernetes, plus prior experience with NoSQL/database technologies.
Skills:Technical communicationTroubleshootingRoot cause analysisAnalytical skillsPrioritization
Languages:English
Tech Stack:JIRAZendeskC++JavaJavaScriptDHCPDNSHTTPUnixLinuxRedHatCentOSCoreOSDockerKubernetesNoSQL

Company Brief

ArangoDB
ArangoDB builds a multi-model database combining graph, document, and key-value models with a unified query language and managed cloud (Oasis), enabling scalable graph analytics, search, and ML use cases for enterprises.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.3
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