Technical Customer Engagement Manager

Allianz
Barcelona
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship building","Stakeholder management","Communication","Presentation","Analytical skills"]

Own strategic customer engagement for Allianz Operating Entities using the Allianz Data Platform, driving satisfaction, retention, and long-term value. Serve as the primary contact and escalation point for Technology, Data & Analytics, and AI adoption, translating business needs into actionable engagement strategies. Build onboarding and success frameworks (health scoring, roadmaps, proactive outreach), analyze customer feedback to improve experiences, and partner with platform and data product teams to evolve offerings.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
1 day ago

Technical Customer Engagement Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own strategic customer engagement for Allianz Operating Entities using the Allianz Data Platform, driving satisfaction, retention, and long-term value. Serve as the primary contact and escalation point for Technology, Data & Analytics, and AI adoption, translating business needs into actionable engagement strategies. Build onboarding and success frameworks (health scoring, roadmaps, proactive outreach), analyze customer feedback to improve experiences, and partner with platform and data product teams to evolve offerings.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead strategic customer engagement initiatives across key accounts to drive satisfaction, retention, and long-term value.
  • •Serve as the primary point of contact and escalation for OE stakeholders on Technology, Data & Analytics, and AI initiatives.
  • •Translate business requirements into actionable engagement strategies and deliver stable customer experiences.
  • •Develop and implement customer success frameworks, including onboarding programs, health scoring, technology/data roadmaps, and proactive outreach.
  • •Analyze customer data and feedback to surface trends, risks, and opportunities and improve the customer journey and platform offerings.

Pay and Benefits

Perks:Annual BonusPensionEquityHealth InsuranceParental Leave

Key Requirements

  • •6+ years of experience in customer success, customer engagement, account management, or related customer-facing roles.
  • •3+ years of experience designing or strategizing customer engagement programs or customer success operations in a Technology, AI, or Data & Analytics space (ideally financial services/insurance/regulated).
  • •Experience with customer success methodologies, frameworks, and best practices.
  • •Proven track record managing relationships with enterprise or strategic customers.
  • •Familiarity with end-to-end Data Product Management, including data governance, quality, and lifecycle management.
Experience:Financial servicesInsuranceRegulated industryData analyticsArtificial intelligence
Skills:Relationship buildingStakeholder managementCommunicationPresentationAnalytical skills
Languages:English
Tech Stack:MS ExcelPowerPoint

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn