Starlink Account Manager (State & Local Government)

SpaceX
California, Texas
Workplace: OnsiteFull timeUSD 115,000 - 180,000Function: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer relationship management","Empathy","Active listening","Negotiation","Written and verbal communication"]

Own end-to-end account relationships for a portfolio of State & Local government customers, from contract signature through onboarding, ongoing management, retention, and growth. Deliver high-touch customer service, capture and internally champion customer feedback, and communicate readiness, requirements, schedules, and risks to realize forecasted revenue on time. Serve as a vertical expert, lead process/system improvements, and support complex, cross-functional initiatives.

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FursaFursa
SpaceX
SpaceX
2 days ago

Starlink Account Manager (State & Local Government)

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Last checked: 3 hours agoStatus: Live

Job Summary

Own end-to-end account relationships for a portfolio of State & Local government customers, from contract signature through onboarding, ongoing management, retention, and growth. Deliver high-touch customer service, capture and internally champion customer feedback, and communicate readiness, requirements, schedules, and risks to realize forecasted revenue on time. Serve as a vertical expert, lead process/system improvements, and support complex, cross-functional initiatives.
Location: California, Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary point of contact for a portfolio of assigned government customers from contract signature onwards, including onboarding, ongoing account management, and long-term retention/growth.
  • •Deliver impeccable customer service, including efficient acknowledgement and resolution of issues.
  • •Build relationships to identify requirements, manage expectations, and retain and grow the value of accounts.
  • •Collect, communicate, and champion customer feedback internally to influence programmatic and technical development needed to maintain and grow enterprise business.
  • •Serve as the team’s internal expert in the State & Local/local & regional government vertical in specific regions and lead high-impact commercial decision-making.

Pay and Benefits

Salary: USD 115,000 - 180,000
Equity and Bonus:Equity
Perks:Health InsuranceVisionDental401kParental LeavePaid Leave

Key Requirements

  • •Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience.
  • •3+ years of experience in account management, customer success, or business operations.
  • •1+ years of experience working with government customers.
  • •Experience managing multiple complex projects and delivering under tight deadlines and resource constraints.
  • •Significant technical knowledge of Starlink or telecommunications in at least one area (satellites, ground network, user terminals, or related technology).
Experience:GovernmentTelecommunicationsSatellite communications
Education:Bachelor's
Skills:Customer relationship managementEmpathyActive listeningNegotiationWritten and verbal communication
Languages:English
Tech Stack:StarlinkSatellitesGround networkUser terminals

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
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Glassdoor: 4.2
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