Mulesoft Dev & Support

Reveleer
Chennai
Workplace: HybridFull timeFunction: Product ManagementExperience: 2+ yearsSkills: ["Ticket documentation","Written communication","Judgment","Incident escalation","Runbook/SOP adherence"]

Own Tier 1–2 production operations for CDM-managed data workflows, providing overnight delivery coverage and morning triage. Monitor Flatfile workflows and MuleSoft integrations, perform first-pass diagnosis of failed/delayed submissions and member-management issues, and execute approved rerun/recovery and validation procedures. Handle secure file transfer and S3/sFTP delivery tasks, use read-only SQL for diagnostics, maintain ticket/runbook documentation, and escalate cleanly when issues require Tier 3 intervention.

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Reveleer
Reveleer
4 days ago

Mulesoft Dev & Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own Tier 1–2 production operations for CDM-managed data workflows, providing overnight delivery coverage and morning triage. Monitor Flatfile workflows and MuleSoft integrations, perform first-pass diagnosis of failed/delayed submissions and member-management issues, and execute approved rerun/recovery and validation procedures. Handle secure file transfer and S3/sFTP delivery tasks, use read-only SQL for diagnostics, maintain ticket/runbook documentation, and escalate cleanly when issues require Tier 3 intervention.
Location: Chennai
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Monitor scheduled production workflows, delivery windows, file movement, processing status, and operational alerts.
  • •Perform first-pass diagnosis for failed/delayed/incomplete workflows, including submissions analysis and member-management troubleshooting, using runbooks, logs, dashboards, and approved tools.
  • •Execute approved rerun/reprocess/recovery/configuration/validation procedures and document actions and outcomes.
  • •Operate and monitor Flatfile and MuleSoft production workflows/integrations, collect evidence for escalation, and maintain accurate runbook and ticket documentation.
  • •Support folder configuration, secure file transfer and S3/sFTP delivery, execute approved document/PDF reprocessing tasks, and validate data delivery using read-only SQL.

Key Requirements

  • •2+ years in production support, data operations, technical operations, application support, integration support, or a comparable production environment.
  • •Experience supporting submissions analysis and member management troubleshooting with first-pass diagnosis, validation, documented recovery, and clean escalation.
  • •Practical production experience with Flatfile, including monitoring, ingestion/validation support, configuration checks, troubleshooting, and documented recovery procedures.
  • •Practical production experience with MuleSoft, including flow/integration monitoring, first-pass diagnosis, rerun/recovery procedures, and escalation.
  • •Working knowledge of AWS/S3 and secure file transfer (sFTP), plus basic-to-intermediate SQL for read-only validation and diagnostics.
Experience:2+ years
Skills:Ticket documentationWritten communicationJudgmentIncident escalationRunbook/SOP adherence
Tech Stack:MuleSoftFlatfileAWSS3SFTPSecure file transferSQLPythonShell scriptingAPIsTerraformInfrastructure-as-codeETLJob orchestrationMonitoring/loggingGitObservability

Company Brief

Reveleer
Provides an AI-powered value-based care platform for health plans and risk-bearing providers, offering retrieval, clinical intelligence, risk adjustment, quality improvement, and member management solutions to streamline workflows and improve outcomes.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Glendale, United States
Founded: 2009
Glassdoor
Glassdoor: 4.2
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