Customer Service Manager, Airport Customer Care (New York City, NY, US)

Lead airport front-line teams to deliver safe, reliable, end-to-end exceptional customer service. Drive operational excellence by setting team goals, coaching and mentoring team members, and managing escalated service issues. Ensure ongoing safety through self-audits, observations, and root-cause investigations. Collaborate across departments and agencies, support adherence to company policy and the JCBA, and clearly communicate key corporate/local information to frontline leaders.