Customer Specialist, Full Time

CarMax
Providence
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

Deliver an iconic, customer-first experience as a Customer Specialist in Training—guiding customers through buying, selling, and servicing vehicles. In a fast-paced store setting, you’ll support sales and appraisals, help coordinate test drives and financing applications, manage inventory and paperwork tasks, conduct vehicle condition inspections, and review repair order invoices to ensure accurate, smooth service for customers. Follow CarMax EH&S and quality standards while staying process-accurate.

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CarMax
CarMax
2 months ago

Customer Specialist, Full Time

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Last checked: 2 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience as a Customer Specialist in Training—guiding customers through buying, selling, and servicing vehicles. In a fast-paced store setting, you’ll support sales and appraisals, help coordinate test drives and financing applications, manage inventory and paperwork tasks, conduct vehicle condition inspections, and review repair order invoices to ensure accurate, smooth service for customers. Follow CarMax EH&S and quality standards while staying process-accurate.
Location: Providence
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments and document findings for appraisals and communication to Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax quality standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing while maintaining a smooth customer-focused experience.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •High school diploma or equivalent and a valid driver’s license.
  • •Strong communication skills to represent CarMax and its products while building customer relationships.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to balance customer needs with business goals and follow processes accurately.
  • •Ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn