Customer Care Associate

NTT
Philippines
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Empathy","Confidentiality","Adaptability"]

Assess and respond to customer needs with professional judgment, handling inquiries and complaints accurately and responsibly. Resolve more complex issues using available resources, and maintain thorough documentation for each interaction, including updating call history and coordinating fulfillment when required. Stay current on program and product information through continuous learning, while maintaining strict confidentiality and adhering to data and service guidelines.

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FursaFursa
NTT
NTT
5 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Assess and respond to customer needs with professional judgment, handling inquiries and complaints accurately and responsibly. Resolve more complex issues using available resources, and maintain thorough documentation for each interaction, including updating call history and coordinating fulfillment when required. Stay current on program and product information through continuous learning, while maintaining strict confidentiality and adhering to data and service guidelines.
Location: Philippines
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assess and respond to customer needs, recommending appropriate solutions based on judgment.
  • •Handle customer inquiries and complaints while demonstrating due attention and professionalism.
  • •Respond to complex issues accurately using provided resources.
  • •Complete documentation for each interaction, including updating call history and coordinating fulfillment as needed.
  • •Maintain program and product knowledge through continuous learning while adhering to confidentiality and data guidelines.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence and prior experience (strong asset).
  • •English proficiency and the ability to work in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to work all required shifts and resolve complex, often sensitive customer complaints professionally.
Experience:FoodRetail
Skills:CommunicationProblem-solvingEmpathyConfidentialityAdaptability
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn