Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Proactive","Positive attitude","Customer service","Professional presentation"]

Provide warm, professional guest service at Oaks Lake Crackenback Resort, managing reservation enquiries by phone and email and guiding guests through smooth check-ins and check-outs. Handle room inventory, availability, reservations, and booking amendments while maintaining accurate records to support occupancy and scheduling. Assist with accommodation requirements and resolve booking issues from initial enquiry through arrival, supporting front office operations in a fast-paced hospitality environment.

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FursaFursa
Minor International
Minor International
3 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide warm, professional guest service at Oaks Lake Crackenback Resort, managing reservation enquiries by phone and email and guiding guests through smooth check-ins and check-outs. Handle room inventory, availability, reservations, and booking amendments while maintaining accurate records to support occupancy and scheduling. Assist with accommodation requirements and resolve booking issues from initial enquiry through arrival, supporting front office operations in a fast-paced hospitality environment.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to reservation and guest enquiries via phone and email with timely, professional, customer-focused service.
  • •Manage room inventory and availability; process reservations and booking amendments while maintaining accurate reservation records.
  • •Assist guests with reservation enquiries and accommodation requirements, resolving booking issues from enquiry through arrival.
  • •Provide administrative assistance to support front office operations and seamless guest arrivals and check-in processes.
  • •Maintain accurate and efficient reservation management records in a fast-paced hospitality environment.

Pay and Benefits

Perks:Health InsuranceEapHotel DiscountsWellness StipendRetail Rewards

Key Requirements

  • •Have a background in delivering high-quality service in a hotel, hospitality, or other customer-facing environment.
  • •Communicate clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • •Provide an exceptional standard of service with a proactive, positive approach to addressing guest needs.
  • •Be passionate about creating positive guest experiences, including resolving issues efficiently.
  • •Maintain polished, professional presentation and be available for a dynamic schedule including weekends, public holidays, and varying shifts.
Experience:HospitalityHotelsCustomer service
Skills:CommunicationProactivePositive attitudeCustomer serviceProfessional presentation
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn