Operations Manager | Banking and Financial Services

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Business OperationsEducation: bachelorsSkills: ["Leadership","Analytical skills","Communication","Time management","Problem-solving"]

Lead day-to-day operations for an omnichannel banking and financial services account, driving cluster/community performance through coaching, call audits, weekly huddles, and team strategy. Serve as a client advocate by meeting weekly deliverables, improving coaching compliance (including RCAs and action plans), and using attendance insights to address gaps. Manage and develop associates and team resources while partnering with Operations to implement continuous improvement and training plans.

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Sutherland
Sutherland
3 days ago

Operations Manager | Banking and Financial Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Lead day-to-day operations for an omnichannel banking and financial services account, driving cluster/community performance through coaching, call audits, weekly huddles, and team strategy. Serve as a client advocate by meeting weekly deliverables, improving coaching compliance (including RCAs and action plans), and using attendance insights to address gaps. Manage and develop associates and team resources while partnering with Operations to implement continuous improvement and training plans.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage cluster/community performance by running weekly coaching sessions and call audits, leading weekly huddles, and forming team strategy to achieve operational goals.
  • •Partner with Operations Manager on continuous improvement activities, including training and action plans.
  • •Act as a client advocate by accomplishing weekly deliverables, including coaching compliance with RCAs and action plans.
  • •Use internal attendance tooling to identify team attendance infractions and provide insights to improve performance.
  • •Manage people by conducting accountability discussions, determining training needs, and keeping employees updated on internal and external changes.

Key Requirements

  • •3+ years of operations and management experience, including process transformation experience.
  • •4–5 years of banking/financial services or fintech experience with knowledge of US banking, Cash Apps, and customer service processes.
  • •Experience handling omnichannel lines of business (LOBs).
  • •Experience managing and directing associates/sr associates and team manager resources spanning 100–150 people.
  • •Strong analytical, leadership, and communication skills to interpret data, resolve issues, and drive improvements.
Experience:BankingFinancial servicesFintechOmnichannel
Education:Bachelor's
Skills:LeadershipAnalytical skillsCommunicationTime managementProblem-solving
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor