Technical Support Engineer 3, Premier - US-West

DataDog
San Francisco
Workplace: HybridFull timeUSD 96,000 - 140,000 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Problem-solving","Customer focus","Detail-oriented","Learning agility"]

Join Datadog’s Premier Support team as a Technical Solutions Engineer helping customers with complex technical questions, building strong relationships, and guiding them through Datadog’s 600+ integrations while contributing to documentation and product discussions. This hybrid role involves collaborating with Premier Customers, conducting demos, and supporting ongoing health checks in a fast-paced, customer-centric environment.

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DataDog
DataDog
5 months ago

Technical Support Engineer 3, Premier - US-West

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join Datadog’s Premier Support team as a Technical Solutions Engineer helping customers with complex technical questions, building strong relationships, and guiding them through Datadog’s 600+ integrations while contributing to documentation and product discussions. This hybrid role involves collaborating with Premier Customers, conducting demos, and supporting ongoing health checks in a fast-paced, customer-centric environment.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to client requests (phone / chat / tickets) on our fast paced team while educating clients on the use of the platform
  • •Develop relationships with Premier Customers to understand their distinct environment
  • •Reproduce issues and investigate the 600+ integrations that Datadog supports
  • •Build out documentation and knowledge-based articles for a variety of technology
  • •Drive product conversations based on needs and problems learned during client interactions

Pay and Benefits

Salary: USD 96,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kRsusLearning Budget

Key Requirements

  • •5+ years of multi-channel technical support experience at a SaaS company
  • •Some programming experience and basic knowledge of Linux
  • •Self-motivated, detail-oriented, with a desire for continuous learning
  • •Client-centric mindset with strong problem-solving skills
  • •Experience in Premium/Enterprise technical support and familiarity with infrastructure and monitoring technologies
Experience:5+ yearsSaaSCloud monitoring
Skills:CommunicationProblem-solvingCustomer focusDetail-orientedLearning agility
Languages:English
Tech Stack:LinuxPythonAPIsDatadogCloud

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn