Sorumlu Müdür (Responsible Manager) – Online Travel Agency (OTA)

Fever Up
Istanbul
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Leadership","Communication","Problem-solving","Attention to detail","Cross-functional collaboration"]

Lead compliance as the Responsible Manager for Fever’s licensed travel agency operations in Turkey, overseeing regulatory adherence, governance of OTA activities, licensing communications, staffing readiness, and SOP implementation for consumer travel sales.

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FursaFursa
Fever Up
Fever Up
7 months ago

Sorumlu Müdür (Responsible Manager) – Online Travel Agency (OTA)

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead compliance as the Responsible Manager for Fever’s licensed travel agency operations in Turkey, overseeing regulatory adherence, governance of OTA activities, licensing communications, staffing readiness, and SOP implementation for consumer travel sales.
Location: Istanbul
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Act as the legally designated Responsible Manager for the travel agency’s head office (and support branch compliance if/when opened).
  • •Ensure ongoing compliance with applicable travel agency legislation, TÜRSAB requirements, and Ministry expectations (documentation, inspections, suitability standards).
  • •Own operational governance for OTA activities: supplier contracting controls, booking flows, customer communications, cancellations/refunds policy execution, complaint handling, and record-keeping.
  • •Serve as the primary contact for licensing-related correspondence and compliance checks; coordinate responses and evidence packs.
  • •Maintain required staffing/role readiness as applicable (e.g., ensuring mandated functions are covered in operations).
  • •Implement and maintain SOPs for consumer-facing travel sales: confirmations, vouchers, itinerary documentation, supplier terms, and service recovery.

Key Requirements

  • •Legally authorized to work in Turkey (valid work permit)
  • •Minimum high school graduate (or equivalent)
  • •Holds Enformasyon Memurluğu Belgesi and Enformasyon Memuru Yabancı Dil Başarı Belgesi OR holds a professional tourist guide badge (kokart)
  • •Minimum 2 years employment experience in a travel agency role related to travel agency activities
  • •Able to satisfy the “fitness” conditions aligned to travel agency ownership/management (e.g., relevant clean criminal record status, not bankrupt)
Experience:2+ yearsTravelOTAE-commerce
Education:High School
Skills:LeadershipCommunicationProblem-solvingAttention to detailCross-functional collaboration
Certifications:Enformasyon Memuru BelgesiEnformasyon Memuru Yabancı Dil Başarı BelgesiKokart
Languages:English
Tech Stack:GDSBedbanksTour inventory platforms

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn