Senior Success Guide - SFMC

Salesforce
Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Consultative","Customer-focused","Presentation","Communication","Prioritization"]

Drive customer adoption and value realization for Marketing Cloud (SFMC) by providing proactive and reactive success guidance across Premier and Signature accounts. Deliver 1:1 expert coaching, prescriptive recommendations, and technical advice rooted in Marketing Cloud expertise. Collaborate with Success Managers, Account Executives, and Support to help customers consistently achieve outcomes, while mentoring and upskilling other Guides through shadowing and feedback.

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FursaFursa
Salesforce
Salesforce
5 days ago

Senior Success Guide - SFMC

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Last checked: 6 hours agoStatus: Live

Job Summary

Drive customer adoption and value realization for Marketing Cloud (SFMC) by providing proactive and reactive success guidance across Premier and Signature accounts. Deliver 1:1 expert coaching, prescriptive recommendations, and technical advice rooted in Marketing Cloud expertise. Collaborate with Success Managers, Account Executives, and Support to help customers consistently achieve outcomes, while mentoring and upskilling other Guides through shadowing and feedback.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide prescriptive recommendations, best practices, and technical advice to improve adoption.
  • •Deliver 1:1 expert coaching sessions and ad-hoc success engagements.
  • •Become an expert in Marketing Cloud and related products to guide customers.
  • •Help customers consistently achieve their business outcomes and generate positive feedback.
  • •Mentor and upskill other Guides through peer shadowing, product knowledge transfers, and strategic feedback.

Pay and Benefits

Perks:MedicalDentalVisionHealth InsurancePaid Parental401kEquityLife And

Key Requirements

  • •4+ years of relevant experience in the Salesforce Marketing Cloud ecosystem (MCN/MCE/MCAE/MCP/MCI).
  • •Trailhead Ranger.
  • •Salesforce Administrator and Marketing Cloud Email Specialist or Marketing Cloud Developer or Salesforce Certified Marketing Cloud Account Engagement Specialist.
  • •Knowledge of internet development technologies including HTML, JavaScript, XML, APIs, etc.
  • •Degree or equivalent relevant experience.
Experience:4+ yearsSalesforceMarketing Cloud
Skills:ConsultativeCustomer-focusedPresentationCommunicationPrioritization
Certifications:Salesforce AdministratorMarketing Cloud Email SpecialistMarketing Cloud DeveloperSalesforce Certified Marketing Cloud Account Engagement Specialist
Tech Stack:SalesforceMarketing CloudHTMLJavaScriptXMLAPIJavaPHPSQLAMPscript

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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