Consumer Contact Center Professional I 9:00A-6:00P MTWF/Sat 10:00A-4:00P 9:00A-6:00P MTWF/Sat 11:00A-5:00P

Handle inbound customer telephone calls to provide outstanding service, answer questions, and resolve issues without transferring customers. Explain bank products and policies, and educate customers to use appropriate self-service channels while identifying opportunities to upsell and cross-sell based on needs. Maintain customer confidentiality, accurately enter and confirm customer information in systems, troubleshoot issues, and continually learn bank products and services.