Sales and Service Technician

Dyson
United States
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesEducation: bachelorsSkills: ["Communication","Teamwork","Problem-solving","Interpersonal skills","Microsoft Office"]

Diagnose, troubleshoot, and repair Dyson consumer electronics onsite at the King of Prussia Service Center. Provide expert product information, upsell Dyson services, and deliver exceptional customer service while coordinating with the service and sales teams to input orders and report on activity.

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Dyson
Dyson
2 months ago

Sales and Service Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live

Job Summary

Diagnose, troubleshoot, and repair Dyson consumer electronics onsite at the King of Prussia Service Center. Provide expert product information, upsell Dyson services, and deliver exceptional customer service while coordinating with the service and sales teams to input orders and report on activity.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Diagnose, troubleshoot and repair Dyson products in person at the service center.
  • •Promote cross-selling opportunities and services to customers by communicating information on other Dyson products.
  • •Provide excellent customer service to ensure a positive in-store experience.
  • •Input customer sales information into Dyson systems to properly process orders.
  • •Submit daily/weekly reports of products and customers serviced and other reporting as necessary

Pay and Benefits

Perks:Health InsuranceVisionDental401kLife InsuranceDisability

Key Requirements

  • •High School Diploma or equivalent
  • •Experience in a customer service and sales related position
  • •Experience using and learning about consumer electronics, especially Dyson products
  • •Aptitude for acquiring skills in technical repairs
  • •Collaborative with proven success in team environments
Experience:Consumer electronicsRetailCustomer service
Education:Bachelor's
Skills:CommunicationTeamworkProblem-solvingInterpersonal skillsMicrosoft Office
Languages:English
Tech Stack:Microsoft OfficeWordOutlookExcel

Company Brief

Dyson
Designs and manufactures innovative home appliances including vacuum cleaners, air purifiers, hand dryers, hair care products, and heaters using advanced engineering and proprietary technologies focused on performance and design.
Industry: Home Appliances
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Malmesbury, United Kingdom
Founded: 1991
WebsiteLinkedIn