Sr. Technical Solutions Engineer - Platform (Support)

Databricks
Tokyo
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Customer advocacy","Problem-solving","Knowledge sharing","Cross-team coordination"]

Provide senior technical support for Databricks Platform issues, troubleshooting complex customer problems across the Big Data ecosystem. Help customers implement and optimize custom solutions, including performance tuning and third-party integration troubleshooting. Coordinate with engineering and escalation teams to drive resolution, and contribute to customer advocacy through documentation and knowledge articles. Strengthen expertise across AWS/Azure and Databricks via internal training, with participation in on-call rotations.

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FursaFursa
Databricks
Databricks
1 day ago

Sr. Technical Solutions Engineer - Platform (Support)

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide senior technical support for Databricks Platform issues, troubleshooting complex customer problems across the Big Data ecosystem. Help customers implement and optimize custom solutions, including performance tuning and third-party integration troubleshooting. Coordinate with engineering and escalation teams to drive resolution, and contribute to customer advocacy through documentation and knowledge articles. Strengthen expertise across AWS/Azure and Databricks via internal training, with participation in on-call rotations.
Location: Tokyo
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot and resolve complex customer issues related to the Databricks platform.
  • •Provide best-practices support for customer-built solutions on the Databricks unified analytics platform.
  • •Improve customer environment performance through targeted suggestions.
  • •Handle issues involving third-party integrations with Databricks.
  • •Coordinate with engineering/escalation teams and contribute to documentation and knowledge articles.

Key Requirements

  • •4+ years designing, building, testing, and maintaining Python/Java/Scala applications, with expert Python knowledge desired.
  • •Strong SQL-based database knowledge.
  • •Linux/Unix administration skills.
  • •Hands-on experience with AWS, Azure, or GCP.
  • •Written and spoken proficiency in both Japanese and English.
Experience:4+ yearsDistributed big data computing
Skills:Customer advocacyProblem-solvingKnowledge sharingCross-team coordination
Languages:JapaneseEnglish
Tech Stack:PythonJavaScalaSQLLinux/UnixAWSAzureGCP

Company Brief

Databricks
Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn