Claims Service Manager - Commercial Insurance

Aon
Glasgow
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Leadership","Communication","Stakeholder management","Influencing","Problem-solving"]

Lead a team of commercial risk claims professionals while providing technical expertise across property, casualty, motor, and financial lines. Partner with clients and key stakeholders to deliver high-quality, innovative claims service, resolve issues, and support strong claims outcomes with regulatory compliance. Coach and develop team members, drive operational efficiencies and process improvements, and contribute to claims strategy and business planning with the wider claims leadership team.

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FursaFursa
Aon
Aon
3 days ago

Claims Service Manager - Commercial Insurance

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead a team of commercial risk claims professionals while providing technical expertise across property, casualty, motor, and financial lines. Partner with clients and key stakeholders to deliver high-quality, innovative claims service, resolve issues, and support strong claims outcomes with regulatory compliance. Coach and develop team members, drive operational efficiencies and process improvements, and contribute to claims strategy and business planning with the wider claims leadership team.
Location: Glasgow
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead delivery of a high-quality, innovative claims service for Commercial Risk clients, meeting expectations and service standards.
  • •Build and maintain relationships with clients and stakeholders, proactively resolve issues, and support outstanding claims outcomes.
  • •Provide technical guidance across commercial insurance classes including property, casualty, motor, and financial lines.
  • •Coach, mentor, and develop team members to achieve personal and business objectives.
  • •Ensure adherence to regulatory requirements, audit standards, and Aon policies, while supporting operational efficiencies and business change initiatives.

Key Requirements

  • •Extensive experience handling UK Commercial Insurance claims, with strong knowledge of insurance market dynamics.
  • •Proven people leadership experience, motivating, developing, and managing successful teams.
  • •Strong technical knowledge across commercial insurance classes including Property, Casualty, Motor, and Financial Lines.
  • •Excellent communication, influencing, and stakeholder management skills to build trusted relationships at all levels.
  • •A flexible, organised, solutions-focused approach with high standards of service delivery in a fast-paced environment.
Experience:InsuranceCommercial insuranceClaimsUK insurance
Skills:LeadershipCommunicationStakeholder managementInfluencingProblem-solving
Languages:English

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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