Senior Engineer, Field Service Active TS-SCI with Poly required- Hawthorne, CA

Dell
Los Angeles, Sacramento
Workplace: RemoteFull timeUSD 92,650 - 125,000Function: Field Service, Maintenance & Skilled TradesExperience: 7+ yearsEducation: associatesSkills: ["Analytical thinking","Customer relationship building","Professionalism","Problem-solving","Customer satisfaction orientation"]

Provide advanced on-site support for Dell customers by installing, configuring, and integrating technical solutions and resolving complex hardware/software issues through diagnostics and troubleshooting. Deliver technical Field Services at client sites with large asset deployments, including networking and fiber environments. Handle parts replacement, system upgrades, and documentation, escalate more complex issues, and maintain customer satisfaction with timely arrival and professional support. Domestic travel as needed within the U.S.

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FursaFursa
Dell
Dell
3 days ago

Senior Engineer, Field Service Active TS-SCI with Poly required- Hawthorne, CA

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Job Summary

Provide advanced on-site support for Dell customers by installing, configuring, and integrating technical solutions and resolving complex hardware/software issues through diagnostics and troubleshooting. Deliver technical Field Services at client sites with large asset deployments, including networking and fiber environments. Handle parts replacement, system upgrades, and documentation, escalate more complex issues, and maintain customer satisfaction with timely arrival and professional support. Domestic travel as needed within the U.S.
Location: Los Angeles, Sacramento
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Conduct advanced installation of technical solutions following predefined procedures.
  • •Resolve customer issues using advanced troubleshooting, diagnosis tools, parts replacement, system upgrades, and deployments.
  • •Escalate complex technical issues to senior specialists and support more complex deployments.
  • •Maintain positive customer relationships and ensure customer satisfaction through timely onsite arrival, technical expertise, and professionalism.
  • •Travel domestically within the United States as needed and submit detailed expense reports.
Travel: Extensive travel

Pay and Benefits

Salary: USD 92,650 - 125,000

Key Requirements

  • •7+ years of professional technical work experience with an associate's degree or greater in a technical discipline.
  • •Able to perform advanced diagnostics, troubleshooting, and technical assistance for hardware/software issues.
  • •Experience delivering technical Field Services supporting hardware and software at client sites.
  • •Experience working with client deployments and assets, including networking and fiber.
  • •Top Secret clearance with Poly is required.
Experience:7+ yearsField serviceHardware/softwareNetworkingFiberClient deployments
Education:Associate's
Skills:Analytical thinkingCustomer relationship buildingProfessionalismProblem-solvingCustomer satisfaction orientation
Certifications:Dell EMC Proven Professional Specialist (CPSD)Dell EMC Proven Professional Specialist (Server - PowerEdge)CompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA
Tech Stack:HardwareSoftwareNetworkingFiberDell EMCPowerEdge

Eligibility

Security Clearance:Top Secret (with Poly)

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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