Couchbase

3 weeks ago

Customer Success Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a dedicated technical partner for strategic enterprise accounts, bridging reactive support and proactive architectural guidance. Lead planning and execution of Enterprise Edition upgrades, maintain detailed customer environment documentation, and run architecture reviews to prevent technical churn. Act as primary technical point of contact during incidents, lead post-incident recovery with RCA, and advocate for customer requirements into product and engineering while collaborating with account teams to expand value.

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead planning and advisory for Enterprise Edition (EE) upgrades and identify technical hurdles early to ensure smooth transitions.
•Maintain detailed documentation of customer implementation details, including architecture diagrams, version numbers, and topology information.
•Perform architecture reviews and performance tuning to prevent technical churn and develop action plans.
•Support active incidents with deep architectural context, serve as primary technical communications point, and drive post-incident recovery with RCA and medium-to-long term fixes.
•Advocate for customer requirements with Product Management and Engineering, and partner with CSMs and account teams to identify expansion opportunities.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVisionLife InsurancePensionRemote Work

Key Requirements

•6+ years in solutions architecture, professional services, or technical account management within the enterprise software space.
•Proven track record managing and optimizing large-scale distributed database deployments.
•Expert-level knowledge of NoSQL concepts and Couchbase technologies (Couchbase Server EE, Capella/DBaaS).
•Ability to understand complex distributed systems and clearly document architectures for technical and non-technical stakeholders.
•Capability to navigate high-pressure support situations and maintain professional relationships with customer engineering teams.

Experience:6+ years

Skills:CollaborationProblem-solvingStrategic thinkingCommunication

Tech Stack:NoSQLCouchbase Server (EE)CapellaDBaaS

Company Brief

Couchbase

Develops a distributed NoSQL database platform that enables enterprises to build, deploy, and manage modern applications with high performance, scalability, and flexible data models across cloud and on-premises environments.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 2011

Website LinkedIn

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Couchbase

3 weeks ago

Customer Success Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead planning and advisory for Enterprise Edition (EE) upgrades and identify technical hurdles early to ensure smooth transitions.
•Maintain detailed documentation of customer implementation details, including architecture diagrams, version numbers, and topology information.
•Perform architecture reviews and performance tuning to prevent technical churn and develop action plans.
•Support active incidents with deep architectural context, serve as primary technical communications point, and drive post-incident recovery with RCA and medium-to-long term fixes.
•Advocate for customer requirements with Product Management and Engineering, and partner with CSMs and account teams to identify expansion opportunities.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceDentalVisionLife InsurancePensionRemote Work

Key Requirements

•6+ years in solutions architecture, professional services, or technical account management within the enterprise software space.
•Proven track record managing and optimizing large-scale distributed database deployments.
•Expert-level knowledge of NoSQL concepts and Couchbase technologies (Couchbase Server EE, Capella/DBaaS).
•Ability to understand complex distributed systems and clearly document architectures for technical and non-technical stakeholders.
•Capability to navigate high-pressure support situations and maintain professional relationships with customer engineering teams.

Experience:6+ years

Skills:CollaborationProblem-solvingStrategic thinkingCommunication

Tech Stack:NoSQLCouchbase Server (EE)CapellaDBaaS

Company Brief

Couchbase

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 2011

Website LinkedIn