Specialist II Order Management

Emerson
Philippines
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Analytical","Quantitative","Independent","Proactive","Communication"]

Provide order status, pricing, delivery, and parts information for Emerson partners and end customers, ensuring accurate, timely responses. Receive, enter, and process orders in the Business System; update order/quote records and status; and notify customers of promise delivery dates with shipment confirmations. Handle general inquiries via mailbox, coordinate with factory and internal teams, and escalate when needed while using core business processes and tools.

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Emerson
Emerson
5 days ago

Specialist II Order Management

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide order status, pricing, delivery, and parts information for Emerson partners and end customers, ensuring accurate, timely responses. Receive, enter, and process orders in the Business System; update order/quote records and status; and notify customers of promise delivery dates with shipment confirmations. Handle general inquiries via mailbox, coordinate with factory and internal teams, and escalate when needed while using core business processes and tools.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Receive, enter, and process orders into the Business System
  • •Provide order status, product pricing, delivery, and parts information to customers
  • •Respond to inquiries and requests from mailbox, identify needs for escalations, and coordinate follow-up
  • •Coordinate with factory personnel, representatives, Inside Sales, and Customer Support
  • •Update order and quote records and status in the Business System, and provide delivery and shipment confirmations

Pay and Benefits

Perks:Health InsurancePaid ParentalPaid Leave

Key Requirements

  • •Bachelor’s degree in any 4-year course
  • •At least 3 years of experience in documentation management, data entry, and/or data administration support
  • •Knowledge of MS Office applications such as MS Outlook and Excel
  • •Experience with business processes and system tools including ORACLE, FileNet, eDocs, and SharePoint
  • •General understanding of the quote-to-cash process
Experience:3+ yearsOrder managementQuote-to-cashDocumentation managementData entryCustomer service
Education:Bachelor's
Skills:AnalyticalQuantitativeIndependentProactiveCommunication
Tech Stack:MS OfficeMS OutlookExcelORACLEFileNetEDocsSharePoint

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn