NTT

2 weeks ago

Service Management Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Oversee end-to-end delivery of IT or business services, ensuring SLAs, KPIs, and OLAs are met. Monitor service performance and incident trends, coordinate incident/problem/change/release management, and lead root-cause analysis with preventive actions. Facilitate service review meetings, maintain governance reporting dashboards, manage escalations, and support service transition and continuous improvement. Also contribute to capacity planning, risk management, disaster recovery, business continuity, and vendor management.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Manage end-to-end service delivery for assigned applications, platforms, or business services.
•Ensure services are delivered in line with SLAs, KPIs, and OLAs and monitor performance, availability, and incident trends.
•Lead incident, problem, change, and release management coordination with support and project teams.
•Drive root cause analysis and implement preventive/corrective actions for recurring issues and manage escalations.
•Run service review meetings, maintain service governance/reporting dashboards, and support capacity planning, risk management, and continuity activities.

Key Requirements

•Strong experience in IT Service Management (ITSM) and service delivery.
•Good understanding of Incident, Problem, Change, Request, and Release Management processes.
•Experience with ITIL framework and service governance.
•Ability to manage SLA/KPI reporting, service reviews, and operational dashboards.
•Experience handling production support, service escalations, and major incidents.

Skills:Stakeholder managementCommunication skillsLeadership and coordinationProblem-solvingAnalytical reporting

Certifications:ITILPMPPrince2Agile

Tech Stack:ITILServiceNowRemedyJiraBMC

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT