Director, Technical Account Management

DataDog
Dublin, London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Leadership","Coaching","Strategic thinking","People management"]

Senior Manager of Technical Account Management leading a regional TPS team for EMEA, driving customer success, recruiting and coaching, and collaborating with product, sales and support to standardize and grow the TPS offering across regions. This hands-on leadership role oversees a mix of TAM leaders and ICs, travels up to 50%, and guides strategic initiatives, OKRs, and development plans to maximize value for large customers on Datadog’s cloud monitoring platform.

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DataDog
DataDog
4 months ago

Director, Technical Account Management

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Job Summary

Senior Manager of Technical Account Management leading a regional TPS team for EMEA, driving customer success, recruiting and coaching, and collaborating with product, sales and support to standardize and grow the TPS offering across regions. This hands-on leadership role oversees a mix of TAM leaders and ICs, travels up to 50%, and guides strategic initiatives, OKRs, and development plans to maximize value for large customers on Datadog’s cloud monitoring platform.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage a team of TAM leaders and individual contributors to ensure customer success and growth.
  • •Provide coaching on soft skills and technical capabilities to support Datadog customers.
  • •Lead recruitment and onboarding programs to ramp new hires effectively and grow the regional team.
  • •Collaborate with regional TAM leaders to improve and standardize the TPS program globally while tailoring for regional needs.
  • •Partner with Sales and Customer Success to articulate TPS value proposition and strategy to customers.
Travel: High travel

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEquity

Key Requirements

  • •5+ years managing or mentoring Professional Services, Sales Engineering or Support teams
  • •1-3+ years in an individual contributor Professional Services or other equivalent client facing role
  • •Strong written and oral communication skills; ability to articulate business value and technical advantages
  • •Coachable with a desire to grow and develop a team
  • •Knowledgeable in current infrastructure and Cloud technologies (AWS, Azure or GCP) and monitoring trends, with ability to travel up to 50%
Experience:5+ yearsCloudSaaSCloud monitoring
Skills:CommunicationLeadershipCoachingStrategic thinkingPeople management
Languages:English
Tech Stack:AWSAzureGCPDatadog

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn