Customer Support Agent with Dutch & English (Santa Cruz de Tenerife, ES)

Atos
Spain
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Service-oriented","Proactive cooperation","Results-focused","Initiative"]

Provide technical support to customers via phone, email, and web for Atos services in Tenerife. Triage and prioritize issues, analyze root causes, and develop resolution plans while contributing to the helpdesk knowledge base. Help evaluate new helpdesk services and technologies, participate in training for new procedures, and escalate unresolved problems to support leads as needed to maintain strong customer service standards.

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Atos
Atos
1 day ago

Customer Support Agent with Dutch & English (Santa Cruz de Tenerife, ES)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide technical support to customers via phone, email, and web for Atos services in Tenerife. Triage and prioritize issues, analyze root causes, and develop resolution plans while contributing to the helpdesk knowledge base. Help evaluate new helpdesk services and technologies, participate in training for new procedures, and escalate unresolved problems to support leads as needed to maintain strong customer service standards.
Location: Spain
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise.
  • •Identify, evaluate and prioritize customer issues and complaints.
  • •Analyze customer problems and develop effective resolution plans.
  • •Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
  • •Escalate unresolved issues to support leads or designated service groups.

Key Requirements

  • •Proficiency in Dutch and English (mandatory).
  • •Provide customer support via telephone, email, and web with technical problem-solving.
  • •Identify, evaluate, and prioritize customer issues and complaints.
  • •Analyze customer problems and develop effective resolution plans.
  • •Willingness to work shifts (7x24, 40 hours per week); no specific experience required (training provided).
Skills:CommunicationService-orientedProactive cooperationResults-focusedInitiative
Languages:DutchEnglish
Tech Stack:PC

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn