Pet Claims Handler

Davies
United Kingdom
Workplace: OnsiteFull timeFunction: Insurance & ActuarialSkills: ["Attention to detail","Professional communication","Customer service","Telephone etiquette","Administration"]

Join the Niche Claims team in Preston to handle pet insurance claims for cats and dogs. You’ll respond to policyholder queries and telephone calls, review policy wordings and claim coverage, update claims accurately in internal systems, and follow standard claims procedures to assess validity. The role requires strong administration and written communication, attention to detail, and compliance with contractual and regulatory requirements.

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Davies
Davies
13 hours ago

Pet Claims Handler

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Join the Niche Claims team in Preston to handle pet insurance claims for cats and dogs. You’ll respond to policyholder queries and telephone calls, review policy wordings and claim coverage, update claims accurately in internal systems, and follow standard claims procedures to assess validity. The role requires strong administration and written communication, attention to detail, and compliance with contractual and regulatory requirements.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Communicate professionally with policyholders, insurers, and colleagues via telephone and correspondence.
  • •Review data to set up new claims and update claims on internal systems.
  • •Review insurance policy wordings to determine whether claims are covered and follow standard claims procedures to assess validity.
  • •Ensure accuracy of information recorded in the database and provide high-quality assistance during calls and correspondence.
  • •Maintain compliance with contractual and regulatory requirements and adapt to changing departmental needs.

Pay and Benefits

Perks:PensionLife AssuranceEapHolidayFlexible WorkingCycle ToLease Car

Key Requirements

  • •Strong administration and telephone skills, with an understanding of how to reassure customers professionally.
  • •Excellent customer service and communication skills for interacting with policyholders and insurers.
  • •Strong attention to detail and the ability to ensure accuracy of information recorded in internal systems.
  • •Ability to compose professional, informative letters and written correspondence.
  • •Computer literate with strong keyboard skills; pet claims experience is advantageous but not required.
Experience:Insurance
Skills:Attention to detailProfessional communicationCustomer serviceTelephone etiquetteAdministration

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
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Glassdoor: 3.8
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