Salesforce

3 months ago

Sr. Director / Director, Trailhead, Missionforce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Experienced writer leading Trailhead content strategy and enablement for Missionforce CX, collaborating with product leadership to deliver AI-powered content across multiple clouds, and shaping content quality standards while driving cross-functional initiatives for Salesforce customers including DoD, IC, Aerospace, and Allied Nations.

Location: San Francisco, Palo Alto

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Independently determine content needs and create essential materials (e.g., release notes, Help articles, implementation guides) for customers and engineers.
•Research, plan, draft, and validate Trailhead modules that align with the strategic vision of Missionforce.
•Uphold the stringent content quality standards set by our team, collaborating closely with Strategists and the centralized Trailhead team.
•Contribute to the team’s leadership in the research and enablement of AI in CX Trailhead, including creating and testing specific use cases for Trailhead Academy.
•Work cross-functionally with PMs, UX Designers, Engineers, Support, and Researchers to map out the customer journey, define use cases, and deliver a holistic content set.

Pay and Benefits

Salary: USD 150,100 - 304,700 annually

Perks:401kEquityTime OffHealth InsuranceDentalPaid Leave

Key Requirements

•10+ years of end-to-end content development, including strategic planning, writing, and editorial oversight for enablement content.
•Experience with XML/DITA and Markdown/Git.
•Ability to write clean, concise, and effective content.
•Excellent project and stakeholder management, with the ability to self-prioritize and drive alignment.
•Ability to map the customer journey and work cross-functionally with PMs, UX Designers, Engineers, Support, and Researchers to deliver a holistic content set.

Experience:10+ yearsAICRMSaaSEnterprise Technology

Skills:Project managementEditingCommunicationStakeholder managementCollaboration

Languages:English

Tech Stack:XMLDITAMarkdownGitAITrailheadSalesforce

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 months ago

Sr. Director / Director, Trailhead, Missionforce

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Francisco, Palo Alto

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Sr. Director level

Key Responsibilities

•Independently determine content needs and create essential materials (e.g., release notes, Help articles, implementation guides) for customers and engineers.
•Research, plan, draft, and validate Trailhead modules that align with the strategic vision of Missionforce.
•Uphold the stringent content quality standards set by our team, collaborating closely with Strategists and the centralized Trailhead team.
•Contribute to the team’s leadership in the research and enablement of AI in CX Trailhead, including creating and testing specific use cases for Trailhead Academy.
•Work cross-functionally with PMs, UX Designers, Engineers, Support, and Researchers to map out the customer journey, define use cases, and deliver a holistic content set.

Pay and Benefits

Salary: USD 150,100 - 304,700 annually

Perks:401kEquityTime OffHealth InsuranceDentalPaid Leave

Key Requirements

•10+ years of end-to-end content development, including strategic planning, writing, and editorial oversight for enablement content.
•Experience with XML/DITA and Markdown/Git.
•Ability to write clean, concise, and effective content.
•Excellent project and stakeholder management, with the ability to self-prioritize and drive alignment.
•Ability to map the customer journey and work cross-functionally with PMs, UX Designers, Engineers, Support, and Researchers to deliver a holistic content set.

Experience:10+ yearsAICRMSaaSEnterprise Technology

Skills:Project managementEditingCommunicationStakeholder managementCollaboration

Languages:English

Tech Stack:XMLDITAMarkdownGitAITrailheadSalesforce

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor