Alan

5 days ago

Care Expert - France

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Transform member requests into delightful experiences by providing meaningful solutions, fast responses, accurate information, and clear guidance. Deepen your expertise in the French healthcare system and support Alan’s B2B partners. Spend 80% on member support and 20% driving care-focused projects, process excellence, and team impact—turning complex healthcare questions into simple, human outcomes.

Location: France

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Transform member requests into delightful, helpful experiences with meaningful solutions.
•Provide swift, timely responses and crystal-clear, accurate information.
•Learn and apply the intricacies of the French healthcare system and member needs.
•Allocate time to care projects and process excellence, including identifying improvements and leading end-to-end implementation.
•Guide fellow Alaners and help build high-performing project teams while shaping the future of Care.

Key Requirements

•Pass a full working proficiency in French and English (written and spoken).
•Have a genuine passion for helping others and enjoy solving member challenges.
•Provide calm, empathetic support and feel comfortable connecting with members across email, chat, and phone calls (call-back only).
•Navigate technology with confidence and embrace digital tools.
•Bonus: already understand the French healthcare system (but it’s not required).

Experience:HealthcareInsurance

Skills:EmpathyCommunicationProblem-solvingInitiativeCollaboration

Languages:FrenchEnglish

Tech Stack:Digital toolsEmailChatPhone calls

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan

Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Alan

5 days ago

Care Expert - France

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: France

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Transform member requests into delightful, helpful experiences with meaningful solutions.
•Provide swift, timely responses and crystal-clear, accurate information.
•Learn and apply the intricacies of the French healthcare system and member needs.
•Allocate time to care projects and process excellence, including identifying improvements and leading end-to-end implementation.
•Guide fellow Alaners and help build high-performing project teams while shaping the future of Care.

Key Requirements

•Pass a full working proficiency in French and English (written and spoken).
•Have a genuine passion for helping others and enjoy solving member challenges.
•Provide calm, empathetic support and feel comfortable connecting with members across email, chat, and phone calls (call-back only).
•Navigate technology with confidence and embrace digital tools.
•Bonus: already understand the French healthcare system (but it’s not required).

Experience:HealthcareInsurance

Skills:EmpathyCommunicationProblem-solvingInitiativeCollaboration

Languages:FrenchEnglish

Tech Stack:Digital toolsEmailChatPhone calls

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan

Industry: Health Insurance (Payers)

Company Size: Large (251 to 1,000 employees)

Revenue: USD 250M to 500M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Paris, France

Founded: 2016

Glassdoor: 4.4

Website LinkedIn Glassdoor