Zscaler

1 week ago

Senior Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Provide phone and email consultation for Tier III support by debugging complex security and network issues independently. Partner with Engineering to help customers test and troubleshoot, and reproduce customer issues to validate problems. Share verified findings and feedback with Engineering and Operations to improve resolution and customer outcomes, working within the Customer Success Organization in Tokyo.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide phone and email consultation to independently debug complex security and network problems for Tier III support.
•Partner with Engineering to assist customers with testing or troubleshooting efforts.
•Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

•4+ years of experience in technical support or a related technical field
•University degree in IT, Computer Science, or a related field
•Proficiency in troubleshooting and debugging while working directly with customers
•In-depth understanding of enterprise networks and infrastructure, including TCP/IP and packet captures
•Experience with Internet protocols including HTTP (and proxies), SMTP, DNS, LDAP, and FTP

Experience:4+ yearsEnterprise networksOpen sourceSecurityNetwork troubleshooting

Education:Bachelor's in IT, Computer Science, or a related field

Skills:Problem-solvingOwnershipCollaborationGrowth mindsetIntegrity

Languages:English

Tech Stack:TCP/IPHTTPSMTPDNSLDAPFTPWiresharkWindowsLinuxFreeBSDPacket captures

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

1 week ago

Senior Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Provide phone and email consultation to independently debug complex security and network problems for Tier III support.
•Partner with Engineering to assist customers with testing or troubleshooting efforts.
•Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

•4+ years of experience in technical support or a related technical field
•University degree in IT, Computer Science, or a related field
•Proficiency in troubleshooting and debugging while working directly with customers
•In-depth understanding of enterprise networks and infrastructure, including TCP/IP and packet captures
•Experience with Internet protocols including HTTP (and proxies), SMTP, DNS, LDAP, and FTP

Experience:4+ yearsEnterprise networksOpen sourceSecurityNetwork troubleshooting

Education:Bachelor's in IT, Computer Science, or a related field

Skills:Problem-solvingOwnershipCollaborationGrowth mindsetIntegrity

Languages:English

Tech Stack:TCP/IPHTTPSMTPDNSLDAPFTPWiresharkWindowsLinuxFreeBSDPacket captures

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn