Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Persuasiveness","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales for Canada-based customers by making high-volume calls, promoting telecom plans and upgrades, and handling objections to close opportunities. Understand customer needs and recommend tailored retention offers while achieving daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver a strong customer experience while maximizing revenue.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Drive outbound consultative sales for Canada-based customers by making high-volume calls, promoting telecom plans and upgrades, and handling objections to close opportunities. Understand customer needs and recommend tailored retention offers while achieving daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality standards, and deliver a strong customer experience while maximizing revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records, follow scripts, and ensure compliance with quality and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalPaid TrainingEmployee AssistanceRrspLong-term DisabilityCommuter Benefits

Key Requirements

  • •2–4 years of experience (BPO/sales preferred).
  • •Graduate qualification (flexible based on communication skills).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, active listening, and customer empathy.
  • •Basic system/CRM handling and resilience to handle rejection.
Experience:2-4 yearsBPOSalesTelecom
Education:Bachelor's
Skills:CommunicationPersuasivenessActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMSystems

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn