Engineer/Sr Engineer, IT Infrastructure

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureExperience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Verbal communication","Written communication","Independent work","Collaboration"]

Design, implement, and operate IT infrastructure for the Information Technology Infrastructure Domain. You’ll develop server, network, and storage solutions; maintain systems; and provide advanced troubleshooting for issues escalated from Level 1/2 support. The role also includes securing infrastructure against cyber threats, working with IT teams to ensure seamless integration, and operating Kubernetes-based platforms including Kong Gateway with API security, traffic management, observability, and automated deployments using Infrastructure as Code.

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FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Engineer/Sr Engineer, IT Infrastructure

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Design, implement, and operate IT infrastructure for the Information Technology Infrastructure Domain. You’ll develop server, network, and storage solutions; maintain systems; and provide advanced troubleshooting for issues escalated from Level 1/2 support. The role also includes securing infrastructure against cyber threats, working with IT teams to ensure seamless integration, and operating Kubernetes-based platforms including Kong Gateway with API security, traffic management, observability, and automated deployments using Infrastructure as Code.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Develop and implement robust IT infrastructure solutions, including servers, networks, and storage systems.
  • •Perform regular maintenance and updates, troubleshoot issues, and support end-users.
  • •Resolve complex technical issues escalated from Level 1 and Level 2 support teams.
  • •Implement and manage security measures for IT infrastructure and ensure compliance with security policies.
  • •Administer Kong Gateway and manage Kong Control Plane/Data Plane on MCP/Kubernetes, including API security, traffic management, observability, automation, and incident monitoring.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceWellness StipendFlexible SpendingEmployee Assistance

Key Requirements

  • •Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems, Engineering, or related field (or equivalent experience/training).
  • •3+ years of hands-on IT experience supporting and resolving PC desktop software and hardware issues.
  • •Familiarity with workflow and ITSM tools and ticketing systems.
  • •Implement and administer IT infrastructure solutions and support end-users, including troubleshooting complex technical issues.
  • •Ability to work varying shifts (day, night, split, or weekends) and willingness to travel.
Experience:3+ yearsAirline industry
Education:Bachelor's
Skills:Customer serviceVerbal communicationWritten communicationIndependent workCollaboration
Tech Stack:Kong GatewayMCPKubernetesKong Control PlaneTerraformAnsibleGitHub ActionsJenkinsAPI securityITSM

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn