Customer Success Manager, Top Accounts

Anthropic
Boston, San Francisco, New York, Seattle, Washington
Workplace: OnsiteFull timeUSD 200,000 - 320,000 annuallyFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Relationship building","Change management","Cross-functional collaboration","Strategic advisory","Communication"]

Own customer success for a top enterprise account in the tech segment, serving as a strategic partner to drive AI adoption across Anthropic’s Claude capabilities (API, Claude Code, Cowork). Build executive relationships, guide best practices, and run lifecycle operations with structured assessments and Quarterly Business Reviews. Identify new use cases, lead change management to expand end-user adoption, and quantify ROI outcomes that influence research and product priorities.

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FursaFursa
Anthropic
Anthropic
4 days ago

Customer Success Manager, Top Accounts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own customer success for a top enterprise account in the tech segment, serving as a strategic partner to drive AI adoption across Anthropic’s Claude capabilities (API, Claude Code, Cowork). Build executive relationships, guide best practices, and run lifecycle operations with structured assessments and Quarterly Business Reviews. Identify new use cases, lead change management to expand end-user adoption, and quantify ROI outcomes that influence research and product priorities.
Location: Boston, San Francisco, New York, Seattle, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build trusting, strategic relationships with key decision makers to identify optimization and expansion opportunities.
  • •Become an expert in Anthropic products (API, Claude Code, Cowork) and guide customers to the right solutions.
  • •Own customer operations across the lifecycle, including structured assessments, success plans, and Quarterly Business Reviews.
  • •Identify new use cases and lines of business not onboarded, partnering with customers plus Sales/Product to expand adoption.
  • •Develop and execute change management strategies to drive end-user adoption and maximize ROI as usage grows.

Pay and Benefits

Salary: USD 200,000 - 320,000 annually
Perks:Equity DonationPaid LeaveParental LeaveFlexible Hours

Key Requirements

  • •8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting.
  • •Technical fluency to understand and articulate AI/ML concepts, SDLC, and implementation patterns across stakeholders.
  • •Proven track record driving measurable outcomes in a single highly matrixed organization with many business units.
  • •Experience leading organization-wide change/adoption programs with exec-level/C-suite sponsorship for products requiring broad alignment.
  • •Preferred experience working with Claude Code and building with AI (agents, skills, and tooling).
Experience:8+ yearsLLMAIEnterprise softwareTech segment
Education:Bachelor's
Skills:Relationship buildingChange managementCross-functional collaborationStrategic advisoryCommunication
Languages:English
Tech Stack:ClaudeAPIClaude CodeCoworkAI/MLSDLCAgentsLLM

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn