Manager, Business/Systems Analysis - Sales Systems

Mastercard
Lisbon
Workplace: OnsiteFull timeFunction: SalesEducation: bachelorsSkills: ["CRM","Salesforce","Order Management","Billing","Data-driven decisions","Stakeholder management","Requirement gathering","User story definition","Testing","Training"]

Lead business and systems analysis initiatives for Mastercard's Sales Systems, overseeing requirement gathering, user story definition, testing, and implementation. Drive large-scale CRM and Order Management projects across Salesforce and connected SaaS tools, improve usability and efficiencies, and partner with cross-functional teams to deliver data-driven insights and training for users.

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FursaFursa
Mastercard
Mastercard
4 months ago

Manager, Business/Systems Analysis - Sales Systems

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Lead business and systems analysis initiatives for Mastercard's Sales Systems, overseeing requirement gathering, user story definition, testing, and implementation. Drive large-scale CRM and Order Management projects across Salesforce and connected SaaS tools, improve usability and efficiencies, and partner with cross-functional teams to deliver data-driven insights and training for users.
Location: Lisbon
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive large scale systems improvement efforts of the Sales systems across Mastercard Services – focusing on business integrations, M&A and other strategic priorities from the design/implementation perspective
  • •Partner with diverse teams and business lines to bring innovative systems to life and ensure governance and processes are used
  • •Act as the bridge between business and tech stakeholders to collect business needs, write technical stories and work with technology teams to test, validate and implement
  • •Collaborate with system engineering for systems projects including design and integration ensuring they function optimally and meet business needs
  • •Provide training and support adoption to the Salesforce.com systems' user base

Key Requirements

  • •BS/BA degree or combination of experience and formal education
  • •Experience driving large scale systems initiatives including onboarding CRM, new productivity tools, and business integration and M&As
  • •Solution Architecture skillset exposure bringing a variety of technology together for a unified experience
  • •Relevant experience (e.g. Product Owner/ Manager, Manager Consultant) in requirement gathering, user story definition, liaising with tech, functional testing and user testing support and business inquiries
  • •Strong project management, stakeholder management and communication skills
Experience:PaymentsCRMSalesforce
Education:Bachelor's
Skills:CRMSalesforceOrder ManagementBillingData-driven decisionsStakeholder managementRequirement gatheringUser story definitionTestingTraining
Certifications:Salesforce Certification
Tech Stack:SalesforceMarketing CloudOutreach CPQIroncladSeismicCertinia PSASAPOracleSingleViewTableau

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
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