Café Ambassador - Short Pump

Discover Financial
Richmond
Full timeUSD 47,840 - 55,016 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Customer focus","De-escalation","Attention to detail"]

Serve as the face of the bank inside a modern café, welcoming guests and guiding them through Capital One’s digital banking tools. You’ll proactively connect with customers, share product value through genuine conversation, troubleshoot mobile and tech challenges, and handle complaints or escalations while staying aligned with compliance and regulatory requirements. You’ll also support local events that promote financial health and help create a supportive, inclusive guest experience.

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Discover Financial
Discover Financial
2 weeks ago

Café Ambassador - Short Pump

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Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as the face of the bank inside a modern café, welcoming guests and guiding them through Capital One’s digital banking tools. You’ll proactively connect with customers, share product value through genuine conversation, troubleshoot mobile and tech challenges, and handle complaints or escalations while staying aligned with compliance and regulatory requirements. You’ll also support local events that promote financial health and help create a supportive, inclusive guest experience.
Location: Richmond
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with café guests in a high-energy community and coffee-shop setting, acting as a banking guide (not a barista).
  • •Share the value of Capital One products and services through genuine conversation without sales quotas.
  • •Guide customers through the digital ecosystem, including mobile tools and troubleshooting tech challenges.
  • •Host and support local events that promote financial health within Capital One’s programs and community partnerships.
  • •Advocate for customers, problem-solve, and resolve issues/escalations in alignment with compliance and regulatory requirements.

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveLearning Budget401kParental LeaveElder CareChildcare

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Associate’s degree (preferred).
  • •2+ years of banking experience (preferred).
  • •Proficient in G-Suite (preferred).
Experience:1+ yearsBankingRetailCustomer service
Education:High School
Skills:CommunicationProblem-solvingCustomer focusDe-escalationAttention to detail
Tech Stack:G-SuiteMobile tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn