Market Associate

Airbnb
New York, New Jersey, Massachusetts, Pennsylvania, Virginia, Maryland
Workplace: RemoteFull timeUSD 88,000 - 103,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Time management","Prioritization","Communication","Presentation","Goal orientation"]

Drive retention and growth for long-tail host accounts across an assigned territory by managing a book of business and conducting one-on-one onboarding and optimization. Recommend strategies to improve pricing, availability, and listing quality, secure availability over high-compression dates, and educate hosts on product updates and policy changes. Analyze performance data to identify booking opportunities and deliver timely support via phone, email, and in-person while maintaining hospitality best practices.

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FursaFursa
Airbnb
Airbnb
1 day ago

Market Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Drive retention and growth for long-tail host accounts across an assigned territory by managing a book of business and conducting one-on-one onboarding and optimization. Recommend strategies to improve pricing, availability, and listing quality, secure availability over high-compression dates, and educate hosts on product updates and policy changes. Analyze performance data to identify booking opportunities and deliver timely support via phone, email, and in-person while maintaining hospitality best practices.
Location: New York, New Jersey, Massachusetts, Pennsylvania, Virginia, Maryland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a book of business of host entrepreneurs and rising hosts to ensure retention, growth, and optimization.
  • •Run one-on-one optimization and onboarding conversations with strategic recommendations on pricing, availability, and listing quality.
  • •Secure availability over high compression dates to help hosts maximize revenue potential.
  • •Educate hosts on product updates and policy changes, and channel host feedback to internal teams.
  • •Respond to host inquiries and analyze performance data to identify trends and opportunities for increased bookings.

Pay and Benefits

Salary: USD 88,000 - 103,000 annually
Equity and Bonus:Equity
Perks:Travel Allowance

Key Requirements

  • •3+ years of experience in new sales, account management, or partner support.
  • •2+ years of hospitality/travel industry experience (nice to have).
  • •Proven experience managing a book of business to drive engagement and growth through proactive account management.
  • •Strong time management and prioritization skills to manage multiple accounts effectively.
  • •Proficiency in CRM tools for working with leads and opportunities (Salesforce experience is a plus).
Experience:3+ yearsHospitalityTravelAccount managementPartner supportCRM
Skills:Time managementPrioritizationCommunicationPresentationGoal orientation
Languages:English
Tech Stack:CRMSalesforce

Company Brief

Airbnb
Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn