Support Resource Officer (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

Mediclinic
South Africa
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Communication","Attention to detail","Typing skills","Telephonic etiquette","Email etiquette"]

Join a talent pool for an upcoming Support Resource Officer opportunity at ER24 Contact Centre 124 in Rivonia, anticipated to start in January 2027. You’ll dispatch vehicles using the CAD system, receive and process calls and alerts, and provide basic contact-centre administration. This role supports a high-performing customer experience and involves essential emergency-contact-centre exposure, computer literacy, and strong written/verbal English.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mediclinic
Mediclinic
1 day ago

Support Resource Officer (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Join a talent pool for an upcoming Support Resource Officer opportunity at ER24 Contact Centre 124 in Rivonia, anticipated to start in January 2027. You’ll dispatch vehicles using the CAD system, receive and process calls and alerts, and provide basic contact-centre administration. This role supports a high-performing customer experience and involves essential emergency-contact-centre exposure, computer literacy, and strong written/verbal English.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Dispatch vehicles according to the CAD system
  • •Receive, prioritize, log, and process calls and alerts
  • •Provide basic contact centre administration
  • •Assist with receiving and processing emergency-related communications
  • •Support efficient vehicle dispatching in an EMS contact centre

Key Requirements

  • •Grade 12 education
  • •Contact Centre / Emergency Contact Centre exposure
  • •Computer literate (Microsoft Office)
  • •Dispatching of vehicles and experience dispatching in an EMS contact centre (desired 1–3 years)
  • •Typing skills and strong English (written and verbal)
Experience:Emergency servicesContact centreEMSDispatching
Education:High School
Skills:CommunicationAttention to detailTyping skillsTelephonic etiquetteEmail etiquette
Certifications:First aid
Languages:English
Tech Stack:CAD systemMicrosoft Office

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor