Call Center Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales for telecom products to Canada-based customers, engaging prospective and existing accounts through high-volume calls. You’ll promote plans, upgrades, bundles, and retention offers; identify customer needs; handle objections; and work toward daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experience while maximizing revenue.

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FursaFursa
NTT
NTT
3 months ago

Call Center Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive outbound consultative sales for telecom products to Canada-based customers, engaging prospective and existing accounts through high-volume calls. You’ll promote plans, upgrades, bundles, and retention offers; identify customer needs; handle objections; and work toward daily, weekly, and monthly sales targets. Maintain accurate CRM records, follow scripts and quality/process standards, and deliver strong customer experience while maximizing revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections professionally.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Key Requirements

  • •1–2 years of experience (freshers welcome), preferably from BPO/sales.
  • •Graduate qualification (flexible based on communication skills).
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability, including active listening and customer empathy.
  • •Basic system/CRM handling capability.
Experience:1-2 yearsBPOSalesTelecom
Education:Bachelor's
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMCRM records

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn