Customer Service Representative

Qureos
Anywhere
Workplace: OnsiteFull timeUSD 20 - 35 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Time management","Customer focus","Independence","Team collaboration"]

Serve as the first point of contact for residential, commercial, and industrial clients, handling calls and emails with professionalism. Answer customer questions about electrical services, schedule appointments for electricians, and coordinate service timelines with the technical team. Process service requests, maintain customer records, and resolve issues or complaints, escalating complex cases when needed. Assist with quotations and follow-ups, plus general administrative support for office operations.

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FursaFursa
Qureos
Qureos
3 weeks ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as the first point of contact for residential, commercial, and industrial clients, handling calls and emails with professionalism. Answer customer questions about electrical services, schedule appointments for electricians, and coordinate service timelines with the technical team. Process service requests, maintain customer records, and resolve issues or complaints, escalating complex cases when needed. Assist with quotations and follow-ups, plus general administrative support for office operations.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle incoming calls and emails as the primary point of contact for clients.
  • •Answer customer enquiries, provide details about electrical services, and schedule appointments.
  • •Coordinate between clients and the technical team to plan service schedules and ensure clear communication.
  • •Process new service requests, update client records, and maintain the customer database.
  • •Resolve customer issues or complaints promptly, escalating complex cases when necessary.

Pay and Benefits

Salary: USD 20 - 35 hourly

Key Requirements

  • •Proven experience in a customer service, scheduling, or administrative role.
  • •Exceptional verbal and written communication skills, including professional telephone etiquette.
  • •Strong organisational and time-management skills with the ability to manage multiple priorities.
  • •Proficiency in standard office software, including the MS Office suite.
  • •Customer-centric approach and ability to work independently and collaboratively.
Experience:Customer serviceConstructionElectrical services
Skills:CommunicationOrganizationTime managementCustomer focusIndependenceTeam collaboration
Tech Stack:MS Office

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn