Training Specialist

Colibri Group
United States
Workplace: RemoteFull timeFunction: Education & TrainingExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Organization","Execution","Stakeholder partnership"]

Help Customer Service Representatives deliver exceptional support by owning onboarding, continuous learning, and e-learning development. Design and deliver scalable training programs across voice, chat, and email support channels, facilitate live and instructor-led sessions, and use QA, learner feedback, KPIs, and post-training performance data to measure effectiveness and target improvements. Partner with Customer Service and Quality Assurance stakeholders to identify performance gaps and recommend the right learning solutions as tools and processes evolve.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Colibri Group
Colibri Group
16 hours ago

Training Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Help Customer Service Representatives deliver exceptional support by owning onboarding, continuous learning, and e-learning development. Design and deliver scalable training programs across voice, chat, and email support channels, facilitate live and instructor-led sessions, and use QA, learner feedback, KPIs, and post-training performance data to measure effectiveness and target improvements. Partner with Customer Service and Quality Assurance stakeholders to identify performance gaps and recommend the right learning solutions as tools and processes evolve.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Design, develop, and deliver scalable onboarding, e-learning, and continuous learning programs to improve and maintain customer service representative performance.
  • •Facilitate engaging live virtual and instructor-led training for new hire onboarding, upskilling, process changes, technical topics, and professional development.
  • •Partner consultatively with Customer Service leaders and Quality Assurance stakeholders to identify performance gaps and recommend learning solutions.
  • •Evaluate training effectiveness using QA trends, learner feedback, KPIs, and post-training performance data to drive targeted reinforcement and improvements.
  • •Maintain training programs and operations, including LMS content, course materials, scheduling, completion tracking, readiness documentation, and updates as tools and processes evolve.

Key Requirements

  • •3+ years of experience in training, Learning & Development, customer service, contact center operations, or a related environment.
  • •Hands-on experience developing e-learning/training content and facilitating live virtual and/or instructor-led learning.
  • •Strong understanding of adult learning principles and ability to translate complex processes, tools, or information into engaging learning experiences.
  • •Consultative stakeholder approach to assess needs, ask thoughtful questions, and recommend solutions based on performance requirements.
  • •Bachelor’s degree in Education, Business, Organizational Development, or a related field is helpful; equivalent professional experience is valued.
Experience:3+ yearsE-learningInstructional designContact centerCustomer service
Education:Bachelor's in Education, Business, Organizational Development, or related field
Skills:CommunicationPresentationOrganizationExecutionStakeholder partnership
Tech Stack:Learning Management Systems (LMS)E-learningVirtual trainingMicrosoft Office

Company Brief

Colibri Group
Operates a portfolio of online career-focused education brands delivering training, exam preparation, certification, and continuing education for healthcare, nursing, and allied professions to help learners enter and advance in clinical careers.
Industry: EdTech
Growth: Established Company
Headquarters: United States
Website