Technical Support

Weave
Utah
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Empathy","Teamwork","Multitasking"]

Join the Weave Technical Support team to help customers understand and use our product. You’ll triage and resolve basic issues, answer inquiries via phone and email, and collaborate with peers to ensure an excellent customer experience. Training is onsite at Lehi HQ with options for hybrid/remote work after onboarding.

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FursaFursa
Weave
Weave
8 months ago

Technical Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Join the Weave Technical Support team to help customers understand and use our product. You’ll triage and resolve basic issues, answer inquiries via phone and email, and collaborate with peers to ensure an excellent customer experience. Training is onsite at Lehi HQ with options for hybrid/remote work after onboarding.
Location: Utah
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Communicate with customers via inbound phone calls.
  • •Provide follow up to customers via outbound calls and emails.
  • •Resolve issues with basic troubleshooting.
  • •Save the day for our customers by driving an amazing customer experience that makes our customers smile.
  • •Triaging, directing, and managing customer requests for both product and technical support, in collaboration with peers and other teams.

Key Requirements

  • •Minimum of 1 year of Customer Support experience.
  • •Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly.
  • •Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels.
  • •Ability to work in a fast-paced, busy Customer / Tech Support team.
  • •Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.
Experience:1+ yearsCustomer supportTech support
Skills:CommunicationProblem-solvingEmpathyTeamworkMultitasking
Languages:English
Tech Stack:BrowsersSpreadsheetsText documentsPhone systemsCRM

Company Brief

Weave
Provides an integrated communications and customer engagement platform for small and medium businesses, offering phone, messaging, appointment reminders, payments, and CRM tools to improve customer relationships and practice operations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lehi, United States
Founded: 2008
WebsiteLinkedIn