Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide expert technical support for Crusoe Cloud’s GPU compute, serving as the primary contact for customers and partners. Triage alerts, handle a 24/7 on-call rotation, and troubleshoot issues across VMs, hardware failures, and scaling tests using CLI and internal tools. Partner with SRE, Networking, and Storage teams on RCA delivery, while maintaining SLA/CSAT performance and building onboarding materials and SOPs to scale support knowledge.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical support to customers via Zendesk, maintaining SLA performance and high CSAT (95%+).
•Participate in a 24/7 on-call rotation and respond to critical issues with timely resolution.
•Troubleshoot problems involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Handle alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams from triage through RCA delivery; create onboarding materials, documentation, and SOPs.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRsus401kPaid ParentalPaid Leave

Key Requirements

•Bachelor’s degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•Strong Linux command-line (CLI) skills and proficiency with Git.
•2–5 years of experience in customer support, ideally in cloud, storage, or networking environments.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring (e.g., Grafana).
•Knowledge of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Experience:4+ yearsHPCCloudAI/ML

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingCollaborationMentorship

Certifications:CKACKADCKSKCNAAWS Machine Learning - SpecialtyData Analytics - SpecialtySolutions Architect - ProfessionalDeveloper - AssociateNVIDIA AI Infrastructure and OperationsGenerative AI and LLMsGenerative AI Multi-modalLinux Foundation IT AssociateSystem Administrator

Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPCLIVMsInfinibandRDMARoCESDN

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

4 days ago

Cloud Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide technical support to customers via Zendesk, maintaining SLA performance and high CSAT (95%+).
•Participate in a 24/7 on-call rotation and respond to critical issues with timely resolution.
•Troubleshoot problems involving VMs, hardware failures, and scaling tests using CLI and internal tools.
•Handle alert triage, prepare for maintenance windows, and conduct node delivery testing.
•Collaborate with SRE, Networking, and Storage teams from triage through RCA delivery; create onboarding materials, documentation, and SOPs.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionRsus401kPaid ParentalPaid Leave

Key Requirements

•Bachelor’s degree in IT, Computer Science, Engineering, or related field, or 4+ years of equivalent technical experience.
•Strong Linux command-line (CLI) skills and proficiency with Git.
•2–5 years of experience in customer support, ideally in cloud, storage, or networking environments.
•Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring (e.g., Grafana).
•Knowledge of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Experience:4+ yearsHPCCloudAI/ML

Education:Bachelor's

Skills:Customer serviceCommunicationProblem-solvingCollaborationMentorship

Tech Stack:ZendeskLinuxGitKubernetesSlurmTerraformGrafanaAWSAzureGCPCLIVMsInfinibandRDMARoCESDN

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor