Customer Service Representative

Wing Assistant
Colombia
Workplace: RemoteFull timeUSD 760 - 980 monthlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Time management","Organization","Customer relationship","Problem-solving"]

Customer Service Representative to handle inbound/outbound calls, resolve customer issues, and build lasting relationships in a remote setting. The role emphasizes English communication, tech-savviness with CRM/VoIP and calendar tools, and delivering high-quality support across US-hours, with opportunities for growth and an inclusive team environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wing Assistant
Wing Assistant
7 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 minutes agoStatus: Live

Job Summary

Customer Service Representative to handle inbound/outbound calls, resolve customer issues, and build lasting relationships in a remote setting. The role emphasizes English communication, tech-savviness with CRM/VoIP and calendar tools, and delivering high-quality support across US-hours, with opportunities for growth and an inclusive team environment.
Location: Colombia
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage inbound and outbound calls and maintain records of customer interactions
  • •Resolve customer concerns effectively and efficiently
  • •Build sustainable relationships and trust with customer accounts through open and interactive communication
  • •Ensure customer satisfaction in every interaction
  • •Follow procedures, guidelines, and policies to ensure quality service

Pay and Benefits

Salary: USD 760 - 980 monthly
Perks:Job SecurityPaid TrainingRemote Work

Key Requirements

  • •1+ year experience as a Customer Service Representative in a B2C or B2B capacity
  • •Excellent English communication skills (B2 level)
  • •Strong written/verbal communication for phone, email and chat
  • •Solid organizational and time management skills
  • •Tech savvy with CRM/VoIP and Cloud services; MS Office & Google Calendar familiarity
Experience:1+ yearsCustomer serviceRemoteB2BB2C
Skills:CommunicationTime managementOrganizationCustomer relationshipProblem-solving
Languages:English
Tech Stack:CRMVoIPMS OfficeGoogle CalendarCloud services

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website