Universal Banker (Maidstone, GB, ME14 1QW)

Provide first-point-of-contact customer service in the branch, owning customer needs and delivering an exceptional experience. Educate customers on HSBC digital services and fraud awareness, and help identify those who may be vulnerable or need more complex support. Handle customer enquiries through to resolution with empathy and friendliness, contributing to financial inclusion while working regular branch hours and supporting local branches when needed.