Order Management Senior Analyst

Fivetran
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication"]

Lead global operational reporting and governance for the Order Management function within Revenue Operations. Build real-time dashboards and track bookings QA, order cycle times, error trends, and SLAs. Govern exception queues, triage blocked orders and integration errors, and perform policy-compliance reviews in Salesforce CPQ. Partner with Systems Engineering on order flow health, UAT, and data-driven tuning to keep the Quote-to-Cash (QTC) ecosystem audit-ready.

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FursaFursa
Fivetran
Fivetran
1 week ago

Order Management Senior Analyst

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead global operational reporting and governance for the Order Management function within Revenue Operations. Build real-time dashboards and track bookings QA, order cycle times, error trends, and SLAs. Govern exception queues, triage blocked orders and integration errors, and perform policy-compliance reviews in Salesforce CPQ. Partner with Systems Engineering on order flow health, UAT, and data-driven tuning to keep the Quote-to-Cash (QTC) ecosystem audit-ready.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Build, maintain, and own global Order Operations dashboards in Looker, Salesforce, and Google Sheets to track bookings QA, order cycle times, error trends, and SLA performance.
  • •Manage daily triage of blocked sales orders, integration errors (Celigo/NetSuite), and amendment backlogs; drive root-cause resolution cross-functionally.
  • •Conduct final reviews of complex closed/won opportunities in Salesforce CPQ for policy compliance, pricing accuracy, contract terms, and revenue recognition alignment.
  • •Maintain and refine test cases, validation runbooks, exception handling playbooks, and SOPs as operations transition from offshore BPO partners.
  • •Partner with Systems Engineering to monitor order flow sync health, execute UAT testing for new product/SKU releases, and provide data-driven feedback to tune validation rules.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRsusLearning BudgetCell Phone

Key Requirements

  • •4+ years of hands-on experience in SaaS Order Management, Deal Desk, or Revenue Operations.
  • •Advanced proficiency in Salesforce CPQ and NetSuite ERP.
  • •Experience building operational dashboards and reports using Looker, Power BI, Tableau, or Salesforce Analytics.
  • •Ability to analyze QTC metrics (error rates, processing SLAs, queue backlogs) to drive process improvements.
  • •Strong understanding of subscription billing models (proration, co-terming, usage, renewals) and SOX control frameworks.
Experience:SaaSRevenue OperationsOrder ManagementDeal DeskQuote-to-Cash
Skills:Communication
Languages:En
Tech Stack:Salesforce CPQNetSuiteCeligoLookerPower BITableauSalesforce AnalyticsSalesforce BillingJiraGoogle SheetsAvalaraZendeskClaudeChatGPTGemini

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn